4WL Consulting

AUGUST 31, 2017

” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally.

Customer Service 113

Customer Service Logistics Network Optimization Software Cost Reduction Strategies 3PL 113

The Network Effect

JULY 17, 2015

Note this the second installment in a series of posts on how master data management affect a company’s financial health. In my first post, I explored whether Wall Street should care about your master data management strategy. . But what are the hidden costs of providing these higher levels of customer service?

Customer Service 100

Customer Service Cost Reduction Strategies Data Management Expense Reduction 100

Supply Chain Matters

AUGUST 15, 2022

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Cited data from market research group NPD indicates that U.S. That was the classic inventory bullwhip effect, alive and well.

Inventory Reduction 52

Inventory Reduction Customer Service Price Reduction Cost Reduction Strategies 52

3PL Insights

APRIL 20, 2021

But those services cannot fully be realized without great customer service to ensure a smooth execution. Customer service is the act of providing support to customers, and in many cases, translating a customers’ needs into action within an organization. Successful customer service puts people first.

Customer Service 52

Customer Service How To Supply Chain Planning Software Training 52

SCMDOJO

APRIL 9, 2024

From the ubiquity of the Internet and various electronic gadgets, we are now in the era of next-level digital space where businesses and individuals can easily leverage the power of cloud computing, big data analytics, AI, and the Internet of Things (IoT). These have become part of many aspects of modern life, including commercial logistics.

Supply Chain Design Software 76

Supply Chain Design Software Logistics Network Optimization Software Optimal Sourcing Supply Chain Design 76

Enterra Insights

APRIL 21, 2021

1] The fourth revolution is being driven by data. He observes, “For many manufacturing and supply chain organizations, the Covid-19 pandemic highlighted multiple shortcomings in their data management strategies. ” Data and Advanced Analytics in Industry 4.0 Industry 4.0 revolution. In fact, it already is.”

Analytics Software 130

Analytics Software Big Data Predictive Analytics Price Reduction 130

Zipline Logistics

MARCH 10, 2020

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? . What is Customer Service in Logistics?

Logistics Network Optimization Software 60

Logistics Network Optimization Software Customer Service Logistics Supply Chain Planning Software 60

Logility

MAY 7, 2020

Companies across all industries and sizes struggle to make sense of and value from the available mountains of data. Structured and unstructured data including that from social media, Internet of Things (IoT) and Blockchain sources continue to stream in but much is left untouched. Exponential Growth in Supply Chain Data.

Supply Chain Planning Software 195

Supply Chain Planning Software Supply Chain Planning Supply Chain Software Scenario Planning 195

QAD

MAY 11, 2023

Some would say there are two supply chains; the physical (products) and the digital (data and information). Data visibility is a critical aspect of supply chain planning that allows organizations to understand and optimize their supply chain operations. Improved Customer Service The right product to the right place at the right time.

Supply Chain Planning Software 97

Supply Chain Planning Software Supply Chain Planning Real-time Visibility Scenario Planning 97

Logility

MAY 28, 2020

Managing the data required for supply chain planning is a bit like raking leaves. The data keeps coming all year round. And just when you think you have clean and consistent data to work with, new internal and external data “blows into the yard.”. Wind speeds will increase.

Supply Chain Planning Software 131

Supply Chain Planning Software Supply and Demand Supply Chain Planning Data Management 131

Supply Chain Shaman

APRIL 16, 2024

The second disturbing fact is that business leaders cannot access planning data, so a planner must interpret the data. The focus was driving efficiency improvements (reducing costs and improving customer service.) The premise is simple: 80% of the data surrounding the supply chain is not used. Planners answer.

Supply Chain Planning Software 217

Supply Chain Planning Software Supply Chain Design Software How To Inventory Reduction 217

The Logistics of Logistics

MARCH 6, 2024

Moreover, the company provides both 3PLs and brands with invaluable data, making returns more efficient, intelligent, and eco-friendly. Enhances customer service: Two Boxes’ system helps identify high-priority returns, potentially leading to improved customer service experiences. The company has secured $4.5

Inventory Reduction 222

Inventory Reduction Logistics Network Optimization Software Demand Planning Software Supply Chain Software 222

Supply Chain Shaman

FEBRUARY 1, 2024

The issue is data synchronization. The more outsourcing and instances, the greater the issue with data synchronization. The company was working on improving real-time ATP without consideration of the data synchronization issues. The Answer/Next Steps The first step is to map and measure data latency and amplification.

Supply Chain Planning Software 330

Supply Chain Planning Software Optimal Sourcing Manufacturing Procurement Waste Reduction 330

Enchange Supply Chain Consultancy

MAY 13, 2015

Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels. How do these decisions get through S&OP meetings? Cost per SKU.

Customer Service 100

Customer Service S&OP Price Reduction Waste Reduction 100

The Logistics of Logistics

FEBRUARY 2, 2024

The platform allows for increased control and management of the supply chain—with more efficient and high-quality data to improve communication and decision-making. The company provides easy carrier integration: Carriers can connect via diverse methods like GPS trackers, TMS systems, or mobile apps for seamless data sharing.

Supply Chain Design Software 192

Supply Chain Design Software Logistics Network Optimization Software Real-time Visibility Demand Planning Software 192

Supply Chain Game Changer

NOVEMBER 18, 2018

Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Understand your customer’s most preferred channels. First, understand where your customer are.

Customer Service 58

Customer Service Omnichannel Supply Chain Design Software Waste Reduction 58

ToolsGroup

JUNE 10, 2022

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

Customer Service 295

Customer Service Examples Price Reduction Sourcing Strategies 295

Enterra Insights

SEPTEMBER 28, 2020

From demand planning to manufacturing to trade promotion optimization, data is essential for almost every aspect of consumer packaged goods (CPG) company operations. To avoid diving blindly into new endeavors and wasting resources by consequence, CPG brands need sales and media data to direct and inform their alterations.”[1]

Data 100

Data Analytics Software Supply Chain Design Software Sourcing Strategies 100

Logistics Viewpoints

MARCH 7, 2024

Workforce shortages are severe and they are taking a toll on customer service. Given supply chain and logistics operations are resource-intensive, it’s not surprising that workforce shortages in this area can undermine customer service performance. drivers and warehouse workers) as high to extreme (see Figure 1).

Logistics Network Optimization Software 237

Logistics Network Optimization Software Gartner Supply Chain Planning Software Supply Chain Strategy 237

Logistics Viewpoints

APRIL 22, 2024

One of the key strengths of the implemented system lies in its ability to incorporate customer-centric insights into the order management process. It analyzes new and historical order data, customer preferences, and transactions. GP describes Causal AI as a mixture of Knowledge AI and Data AI. What is Causal AI?

Georgia 225

Georgia Optimal Sourcing Modeling Modeling Software 225

Enterra Insights

SEPTEMBER 14, 2020

From remote teamwork and learning to sales and customer service, to critical cloud infrastructure and security.'”[1] ”[2] Supply chain professionals are looking to data to provide them with light. Digital transformation begins with data. Data, not digitalization, was their immediate problem.”

Supply Chain Transformation 100

Supply Chain Transformation Supply Chain Software Supply Chain Planning Software Supply Chain Design Software 100

SCMDOJO

JUNE 6, 2023

Supply chain optimization can achieve this with the help of data analytics. Data analytics helps businesses make data-driven decisions and initiatives. How does data analytics help supply chain optimization? Let’s explore the roles which data analytics play in this process. Why is it crucial?

Optimal Sourcing 72

Optimal Sourcing Modeling Supply Chain Optimization Analytics Software 72

Stord

APRIL 24, 2024

The opportunities lie in leveraging these technologies to optimize inventory management, ensure transparency, and provide personalized customer experiences , ultimately leading to increased operational efficiency and competitiveness. Customer service also could likely see improvements as this technology becomes more widespread (e.g.,

Supply Chain Planning Software 88

Supply Chain Planning Software Logistics Network Optimization Software Forecasting Software Predictive Analytics Software 88

Supply Chain Shaman

SEPTEMBER 13, 2023

Testing Of Outside-in Processes Using channel and market data and the redefinition of demand planning from time-phased data to flow decreases the FVA by 10%, removes bias, and decreases the bullwhip by at least 50%. The data encapsulated in Table 1 represents two years of testing with APS providers. Should companies care?

Supply and Demand 370

Supply and Demand Supply Chain Planning Software Modeling Demand Planning 370

Logility

JUNE 23, 2023

And next to impossible is creating plans in a timely manner when monitoring unrelated KPIs across multiple disconnected sources of data. In most cases, this approach has become an agent of change that dramatically reduces costs and improves customer service. Supply chain organizations are no strangers to this frustration.

S&OP 199

S&OP Supply and Demand Supply Chain Planning Software Scenario Planning 199

Enterra Insights

AUGUST 20, 2019

left out by Kale, but one upon which the entire revolution rests, is data. ”[2] He adds, “99 percent of this data isn’t being analyzed.” That warehouse is a good analogy for how Murphy sees data collection in manufacturing. ” In other words, most data is getting lost in the dataset warehouse.

Supply Chain Design Software 100

Supply Chain Design Software Analytics Software Optimization Software Demand Planning Software 100

Logistics Viewpoints

OCTOBER 30, 2023

Scenarios are run, and the low-cost network that best meets customer service objectives is selected. For this project, Solvoyo consultants built a network design model and ran more than 120 scenarios to refine the customer service and inventory mix strategy. Data cleaning took much longer than running the scenarios.

Vendor Strategies 230

Vendor Strategies Cost Reduction Strategies Modeling Inventory Reduction 230

Supply Chain Shaman

DECEMBER 28, 2020

My goal is to convince you to ground supply chain processes and technology implementations in data analysis while tying the results to the improvement in corporate performance. Let me make my point by sharing some financial data using client examples from the last decade. So, I asked the questions, “Is your data forecastable?

Supply Chain Planning Software 411

Supply Chain Planning Software Forecasting Forecasting Software Modeling 411

Elementum

DECEMBER 14, 2023

Across industries, companies are embracing AI-powered tools to optimize workflows, reduce human error, and make data-driven decisions. This technology can be applied across different industries and functional areas, such as customer service, finance, human resources, and supply chain management.

Sourcing Strategies 78

Sourcing Strategies Supply Chain Software Optimal Sourcing Predictive Analytics Software 78

Supply Chain Shaman

DECEMBER 7, 2023

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Improve cross-government data sharing and analyze resilience. Maximize the value of the purchase order flow data already in the existing networks. (A

Supply Chain Design Software 303

Supply Chain Design Software Supply Chain Planning Software Modeling Supply Chain Software 303

Enterra Insights

FEBRUARY 8, 2019

What do you want from your data? Data is often described as an asset as valuable as oil or gold. Yossi Sheffi ( @YossiSheffi ), the Elisha Gray II Professor of Engineering Systems at MIT, asserts data is a company’s most valuable asset. Today, it’s not people but data that tops the asset value list for companies.”[2]

Prescriptive Analytics Software 100

Prescriptive Analytics Software Big Data Analytics Software Predictive Analytics 100

QAD

FEBRUARY 22, 2022

Here’s a look at how the role of customer service representative has changed over the years, and why traditional ERP no longer meets the changing needs of customers. Customer service reps are responsible for communicating with the customer, including processing orders and order changes.

Customer Service 85

Customer Service Manufacturing Inventory Management Software Analytics Software 85

Supply Chain Shaman

JANUARY 9, 2024

While I believe that customer service and ESG should be included in the balanced scorecard, I cannot find a set of data across industries good enough to drive this comparison. Most will be surprised when I share the data. Similarly, a focus on cost of goods seldom translates to improved operating margin. The reason?

Supply Chain Planning Software 287

Supply Chain Planning Software Pharmaceutical Supply Chain Planning Gartner 287

Supply Chain Shaman

FEBRUARY 18, 2021

The systems–based on shipment and order data–were out of step with the market. With fixed models and hard-wired data feeds, teams could not adjust the planning systems to use consumption data or market indicators. Next Steps: Start to model demand based on market data to align the organization on baseline demand.

Supply Chain Planning Software 278

Supply Chain Planning Software Supply Chain Design Software Supply and Demand Procurement Analytics 278

Supply Chain Shaman

FEBRUARY 26, 2024

Most supply chain planning deployments cannot use channel data because the model is a “Ship from model” not a “Ship to engine.” Most of the models are supply-centric with no place to put channel data. When implemented in an organization, we add customer service (orders shipped complete and in full).

Modeling 206

Modeling Supply and Demand Optimal Sourcing Supply Chain Planning Software 206