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Supply Chain AI Strategy: Navigating Apparel Industry Complexities

Logility

This blog cuts through the complexity, presenting how supply chain AI strategy and machine learning, especially through the power of generative AI and InventoryAI+, are essential in crafting a smarter, more responsive retail supply chain.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Strategy. Strategy. Wherefore Art Thou Strategy?

Supply Chain Shaman

This includes digital supply chain transformation and Enterprise Resource Planning (ERP) upgrades. In contrast, those who outperformed were better at strategy and aligned with outcomes. We find that companies with an analytics center of excellence drove progress faster than those with a supply chain center of excellence.

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.

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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Trying to satisfy customers during tumultuous times only makes the task that much more difficult. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. Cognitive Technologies and Customer Service. Customer Relations Management.

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Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. The results of the research report How Bad Is the Supply Chain and Logistics Workforce Challenge?

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Infor’s Strategy for Differentiation

Logistics Viewpoints

Infor’s CEO, Kevin Samuelson Infor’s strategy for differentiating their business from competitors like SAP and Oracle rests on a truly differentiated approach to ensuring that their customers get ongoing value from the business applications they purchase. Infor, with anticipated revenues of $3.4 We just want them solved.”