Remove 2010 Remove Manufacturing Remove Metrics Remove Shipping
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A New Decade: Give Science A Chance

Supply Chain Shaman

Orbit Chart for Henkel versus Consumer Non-Durable Industry for the Period of 2010-2019. The first story is about a large regional food manufacturer. The second story is about a regional beverage manufacturer. Henkel is underperforming its peer group. What can we learn? I have changed the names to provide anonymity. The answer?

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Who Should Be In The Winner’s Circle?

Supply Chain Shaman

Only 29% of manufacturers easily manage total cost trade-offs. Total cost analysis is more difficult than it sounds and most technology implementations automated functional measurement systems (manufacturing or procurement), but leave the organization blind on the management of total costs. The reason? The result? The reason?

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2020 Requires Big Wings and Feet

Supply Chain Shaman

The number one question that I am asked today by manufacturers across all industries is “How can I improve customer service?” A common issue in financially-driven companies is the heavy utilization of manufacturing assets past reasonable limits throwing the supply chain out of balance. Background. Supply Chain Trade-offs. . #4

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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Orbit Chart For Sleep Number for the Period of 2010-2019.

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Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

In my work with manufacturing companies recently, I am thinking a lot about the need for diagnostic testing. Most companies cannot get to data by customer on orders shipped incomplete to understand root cause analysis. Only when the tests are complete, can I have a meaningful conversation with the physician about my health.

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7 Principles of Supply Chain Management Explained

Supply Chain Opz

More than 10 years pass and this article is considered the "classic" article and got republished in 2010. For example, in 2011 Amazon initiated a program called Amazon Prime (free 2-day shipping and discounted 1-day shipping). 7) Adopt Both Service and Financial Metrics. 1) Adapt Supply Chain to Customers Needs.

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VTech: A Story of a Supply Chain Leader

Supply Chain Shaman

Over the period of 2009-2015, only 88% of companies made improvement on the Supply Chain Metrics That Matter. To meet the criteria for The Supply Chains to Admire for 2016, companies needed to score better than their peer group average for performance metrics, while driving a higher level of improvement than 2/3 of their industry peer group.