Cognitive Technologies are Enhancing Customer Service
Enterra Insights
MAY 25, 2022
The list of outstanding retailers, she reports, differs from the company’s 2021 list, which caused them to ask: “In a world where being competent is a table-stakes requirement, what does it take to be outstanding?” That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store.
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