The Top Three Keys to Creating an Exceptional Customer Experience during National Returns Week
Logistics Viewpoints
JANUARY 4, 2022
For retailers, on the parcel side of ecommerce, one of the largest inbound shipments is returns, with a volume of 10% to 35%, according to Erik Caldwell, President of Last Mile Delivery for XPO Logistics. The logistics of transporting and warehousing returns is a necessary evil for retailers aiming to satisfy and delight consumers.
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