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Amazon’s New Last Mile Program Will Improve Customer Service, But Higher Emissions Will Result

Logistics Viewpoints

If a company delivers 30 packages a day — what Amazon says they will receive, on average — that works out to about $2.50 million metric tons of the company’s CO2 emissions are attributed to fossil fuel emissions. million metric tons of the company’s CO2 emissions are attributed to fossil fuel emissions.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise. .”

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Increasing Service Part Market Revenue with Better Customer Service

Logility

The first example I gave is leading to potential loss of sales, which is difficult to quantify unless your company keeps track of customer repetitive buys and/or inquires, which could be fulfilled directly. The other factor to weigh in is additional revenue, which can be generated by improving customer satisfaction.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Meeting Customer Expectations.

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How to Package and Price Embedded Analytics

Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ipsen , a global bio-pharmaceutical company with $3 billion in annual revenues, disproves that. The company has visibility to demand and inventory.

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Why Organizational Alignment is Critical to the Supply Chain Response

Supply Chain Shaman

When I use the research, I keep the information on the respondent–name, company, title, and individual comments–confidential. Use of Supply Chain Descriptors Most organizations are locked into functional silos driven by functional metrics. The metrics defining success in manufacturing and procurement do not align.