Customer Service Eliminating Excel in Purchasing Sourcing Webinar 
ToolsGroup
JUNE 10, 2022
There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.
Supply Chain Shaman
JUNE 14, 2018
Yes, companies need the right materials at the right time to drive customer service. A slight change within a function–in sourcing or manufacturing, or along the chain–can greatly impact the outcomes of cost, customer service, or working capital. Let’s take a closer look at sourcing.
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Resilinc
FEBRUARY 20, 2024
In our Q&A, Shahzaib discussed predictive AI, which is used for supply chain disruption monitoring, hurricane simulators, commodity predictions, supplier screening, and predictive purchase orders. Customers utilize this capability to enhance their proactive approach to managing disruptions. #3
Supply Chain Shaman
MAY 21, 2013
We finished our report on the maturation of hospital supply chains , and I have put the finishing touches on the Healthcare Supply Chain Index for this Thursday’s webinar. In the last five years, while the physician is still important, the buying decisions transitioned from the supplier to the care provider.
Unleashed
MAY 15, 2023
This allows you to engage with the right customers at the right time to combat high churn rates and sustain a loyal customer base. A CRM system that offers RFM (Recency, Frequency, and Monetary value) Analysis allows you to segment customers by their purchase habits. Consultant Manager, ProspectSoft.
Supply Chain Shaman
NOVEMBER 9, 2014
This team is not buying the message. The team was organized around the functional silos of source, make and deliver. So much so, that three years ago, I founded a research company to focus on understanding supply chain excellence. I also believed that this company would have the best inventory and customer service.
Supply Chain Shaman
SEPTEMBER 20, 2015
Source: Dictionary.com. The discussion of customer-segmented supply chains happens often. When I hear companies discussing the implementation of a customer segmentation strategy, I ask a series of questions: Who is your customer? How do they buy from you? How do they buy from you?”
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