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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Webinar Recap: Procurement 2022, Big Trends and Predictions

ivalua

During the webinar, Ardent Partners highlighted a series of market trends and predictive scenarios for 2022, focusing on massive challenges brought on by the global pandemic that procurement organizations are facing today and present a thoughtful discourse on the road ahead. View Webinar Replay. Impact from Covid-19 will be massive.

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The Holy Grail of Modern S&OP: Multi-Horizon Integrated Business Planning 

Logility

And next to impossible is creating plans in a timely manner when monitoring unrelated KPIs across multiple disconnected sources of data. In most cases, this approach has become an agent of change that dramatically reduces costs and improves customer service. Supply chain organizations are no strangers to this frustration.

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Parts Are Not Parts

Supply Chain Shaman

Yes, companies need the right materials at the right time to drive customer service. A slight change within a function–in sourcing or manufacturing, or along the chain–can greatly impact the outcomes of cost, customer service, or working capital. Let’s take a closer look at sourcing.

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Building a Triple A Supply Chain: Ten Tactics That Work

Supply Chain Shaman

In our monthly webinar last Wednesday, I presented these results. During the webinar, a respondent asked me to not present just the facts but to give advice. A supply chain that produces products at the same cost, quality and customer service given the level of demand and supply volatility. Responsive.

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Podcast: Rob O’Byrne on Digital Transformation, Sustainability, and Diversification in Sourcing

Requis

Sourcing has probably been the biggest thing over the last decade or two, coupled with that reduction in local manufacturing of course. Sourcing is now predominantly overseas: China is one of the big sourcing countries of course, along with India, Pakistan and Bangladesh, Vietnam and Thailand.

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Predictive AI vs. Generative AI in Supply Chain Management

Resilinc

This patent pending model helps our customers’ teams and commodity managers make well-informed, data-driven decisions about the sourcing of key raw materials, empowering their negotiations. #4 These knowledge graphs help find connections between data from multiple sources. What is Generative AI?