Remove Customer Service Remove Freight Remove Manufacturing Remove North America
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Building a Company and a Network with Nicole Glenn

The Logistics of Logistics

About Nicole Glenn Nicole Glenn founded Candor Expedite in 2017 after more than two decades in the transportation brokerage business, with a vision to build the smartest and most efficient freight business that delivers on its client’s promises. Candor specializes in hotshot ground, time-sensitive, and white glove delivery services.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.

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When Variability Is Our Only Constant

Supply Chain Shaman

The Normalcy Index calculated weekly by the Economist projects that North America is 67% of the way back to normalcy from COVID, but globally, it is lower at 50% with many flare-ups. Deaths in Hong Kong are at a record level as COVID outbreaks slow freight at Shenzhen and Qingdao ports in China. The impact was multi-faceted.

Modeling 276
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Blue Yonder is a Gartner® Magic Quadrant™ Leader 13 Years in a Row

BlueYonder

Constant Focus on Benefits Achieved Our TMS helps customers gain holistic benefits in customer service, sustainability, cost-to-serve, resource retention, and more. Working in partnership with Blue Yonder, I’m confident we’ll get there,” according to a Transportation Manager, Kimberly-Clark ( read the case study ).

Gartner 85
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Lazer Spot and PINC partner to provide enhanced yard management services and solutions to enterprise customers

PINC

Leaders in yard management services and technology to collaborate to bring transparency and efficiency to hundreds of facilities in North America. Founded in 1996, Lazer Spot provides yard spotting , shuttling, trailer rentals and specialized yard services in 400+ locations in North America. and Canada.

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Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” I have come across customer service metrics and fulfillment metrics that overstate performance.

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Former Amazon Executives Join Freightera

Freightera

Amazon’s former executives, Director of Software Engineering Jonathan Shakes, and Director of Customer Service Colleen Byrum join Freightera’s executive team. Colleen Byrum, who built the customer service division at Amazon from the ground up, has joined Freightera as Chief of Staff. ” About Freightera.