Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. We need to improve the ability to serve the customer.” Customer Service Failure.

Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The post Does Perfect Customer Service Make Sense?

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially.

Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. True customer satisfaction is a measure of sales, delivery and after sale performance.

7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. Finding Best Customer Service Books When we talk about customer service, people will usually think about the hotel and tourism business or banking business where products are less physically or tangible. What if you provide subpar customer service and customers run away?

War Stories in Inventory Planning: 3 Distributors’ Journeys to Better Customer Service with Less Inventory

Blue Ridge

Working capital is something most distributors need even more of to fulfill changes in customer demand, new selling channels and other challenges that are out of their control. Advanced inventory planning technologies can solve this, but where do you start?

Inventory Planning vs. Inventory Optimization: What’s the Difference?

ToolsGroup

What’s the difference between traditional inventory planning and inventory optimization? Optimizing your inventory is a different beast than simply planning your inventory. They face a complex distribution network and optimizing inventory for each location is challenging.

The Go-To List of Ways to Improve Inventory Management

GlobalTranz

Today’s warehouse managers need better inventory management strategies. Customers wish for better customer service. This is nothing new, but as the world has evolved, the ability to improve inventory management has evolved in stride. The post The Go-To List of Ways to Improve Inventory Management appeared first on Transportation Management Company | Cerasis. Inventory Management Supply Chain Technology Warehouse ways to Improve Inventory Managemen

Frock Stocks & FMCG Supply Chain Inventory Decisions

Enchange Supply Chain Consultancy

Customer service FMCG Pharma Inventory Management & Stock Control Supply Chain AnalyticsSenior Management has been on quite a shopping spree over the last few months taking advantage of various big name high street stores that have lost their lustre and even their premises in some cases. The demise of these familiar UK brands has nothing to do with Brexit and the variable value of Sterling but in one case a run on the Green pound has been responsible….

Create an Inventory Strategy to Support your Customer Service Strategy

Valogix

Most companies define what that means in terms of serving the customer. For example, your customers can send you an order and get a return confirmation promptly. Now, you go out and spend a ton of money on the inventory. Inventory Planning customer service

Multi-echelon inventory optimization vs inventory optimization

ToolsGroup

Editor’s Note: Last year ToolsGroup became Microsoft’s partner for Multi-echelon Inventory Optimization (MEIO) in Industrial accounts. Microsoft and I collaborated on a blog introducing the basic concept of MEIO, comparing it with Inventory Optimization. Now consider that by not optimizing your inventory from a global vantage point you may be creating, if not outright chaos, a much less efficient network than you could have. The basic approach to inventory optimization.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

Multi-echelon inventory optimization vs inventory optimization

ToolsGroup

Editor’s Note: Last year ToolsGroup became Microsoft’s partner for Multi-echelon Inventory Optimization (MEIO) in Industrial accounts. Microsoft and I collaborated on a blog introducing the basic concept of MEIO, comparing it with Inventory Optimization. Now consider that by not optimizing your inventory from a global vantage point you may be creating, if not outright chaos, a much less efficient network than you could have. The basic approach to inventory optimization.

A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

Supply chain inventory optimization – Beyond the analytics

Kinaxis

by Alexa Cheater From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels. But the sheer complexity of supply chain networks, and the impact design decisions have on operational performance, makes supply chain inventory management aligning inventory investments with on-time customer delivery and margins a major challenge. Implementing inventory optimization.

The Future of Inventory Management

Kinaxis

by Andrew Dunbar This post concludes my inventory management blog series. Throughout this series I’ve proposed an elevated role for the inventory manager that challenges the assumption that an inventory manager is a victim of his colleagues’ business decisions and plays only a limited role in formulating inventory results. Inventory management is not a stand-alone business process that occurs after other processes are complete. General News Inventory managemen

Maurice Sporting Goods Selects Herlitz Inventory Management’s HIMPACT for Daily Forecasting and Analytics, Resulting in Improved Customer Service Level Performance

Herlitz Inventory Management

Since implementing HIMPACT, Maurice Sporting Goods is fully equipped to improve customer service levels, lower inventory, and increase profits. October 2018, Cambridge, MA – Herlitz Inventory Management, leading innovator in scientific demand forecasting, replenishment and optimization, announced its selection by Maurice Sporting Goods, a fishing, marine, hunting and outdoor recreation supplier to retailers.

Optimizing Inventory Is About Improving Service While Lowering Inventory. Wait, What?

ToolsGroup

One of the hardest parts of my job is helping customers get to grips with complex, counterintuitive supply chain concepts. Equally mystifying to people is the concept of inventory optimization. – Don’t you have to raise inventory levels to guarantee service levels?”

Five Inventory Optimization Secrets for Aftermarket Parts

ToolsGroup

It’s notoriously difficult to optimize inventory for aftermarket parts. You need to maintain high service levels, but sporadic demand and an infinite number of SKUs frequently lead to waste, excess cost and product obsolescence. Five Inventory Optimization Secrets for Aftermarket Parts.

Is Inventory Waste or an Asset?

Supply Chain Shaman

We were discussing the results of the planning benchmarking work that we have just finished, and I was sharing some insights on inventory management when one of the panelists emphatically stated, “Inventory is a waste to manage. We feel so strongly about this that we do not have an inventory planning role.” His feeling was that inventory is an asset to manage. Inventory is both. Inventory management is a complex subject.

Seven Misconceptions on Managing Inventory in a Market-Driven World

Supply Chain Shaman

When it comes to the management of inventory in value chains, frustration abounds. Executive, after executive, lament, “They have purchased many technologies and sponsored many projects to reduce inventories, but they are not seeing results.” ” I have been studying the evolution of inventory technologies as an industry analyst since 2002. Inventory is the culmination of many business decisions. The Inventory Management Journey.

Inventory Metrics: From Insight to Action

Kinaxis

by Andrew Dunbar Over the last several weeks, this blog series on Inventory Management has explored the objectives and roles of inventory managers and outlined several of the improvement levers available to them. This post will discuss some of the metrics and analysis tools that an inventory manager needs to identify risk and opportunities and to make intelligent decisions to optimize the performance of their inventory.

How manufacturers optimize their inventories

ToolsGroup

Editor’s Note: Microsoft’s Colin Masson, Global Industry Director of Manufacturing Solutions (that's him on the left), sat down with me to discuss how manufacturers optimize their inventories. Colin: How do inventory optimization (IO) and multi-echelon inventory optimization (MEIO) enable manufacturers to operate more efficiently? IO uses powerful analytics to generate the right inventories to meet demand, address demand volatility, and achieve targeted service levels.

FedEx Freight reverses service suspensions after outcry from big retailers

The Supply Chain Journal

FedEx Freight (NYSE: FDX ) is walking back its recent abrupt suspension of service to a portion of its customer base after ruffling feathers of key stakeholders that made known their displeasure, according to communications from the company and logistics industry executives.

How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense

ShipBob

Building a robust and loyal customer base is no easy feat. Ecommerce business owners find success not only by providing a terrific product, but by adding a personal touch to their coveted customer relationships. Handwritten thank you notes, special offers, and consistently empathetic customer service have been known to delight customers and keep them coming back for more. Why customer service is integral to ecommerce.

5 Biggest Supply Chain Levers for 2021

Logistics Bureau

Benchmarking Cost to Serve Customer Service Distribution Network Design Inventory - S&OP Supply Chain Transport Trends VideosSuppose you want to fix up your supply chain business and make the whole thing more efficient. What do you think you need to work on specifically?

Inventory Management Levers – Success Through Collaboration

Kinaxis

by Andrew Dunbar So you’re an inventory manager, and your CFO just asked you to reduce inventory by 10% before year end to free up some capital for next year’s big investment in R&D. But then you look at historical trends and see that lately, your inventory has been growing by 3% each quarter. Below are five levers that I believe should be available to an inventory manager to help them effectively plan and manage inventory.

How manufacturers optimize their inventories

ToolsGroup

Editor’s Note: Microsoft’s Colin Masson, Global Industry Director of Manufacturing Solutions (that's him on the left), sat down with me to discuss how manufacturers optimize their inventories. Colin: How do inventory optimization (IO) and multi-echelon inventory optimization (MEIO) enable manufacturers to operate more efficiently? IO uses powerful analytics to generate the right inventories to meet demand, address demand volatility, and achieve targeted service levels.

A Quick Guide to Perfecting Your Ecommerce Customer Service Strategy

ShipBob

They’re all saying the same thing when it comes to ecommerce customer service. Here are just a few of the several stats that highlight what we’re talking about: 95% of shoppers will tell others about their negative customer service experiences.

Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Gartner Research analyst Paul Lord has developed a thought-provoking approach (shown in the above diagram) for tailoring supply and inventory tactics to different inventory segments. Traditional ABC inventory models segment inventory into A, B and C categories based on annual consumption value. As we showed in a previous blog, it’s not the only way to segment your inventory, nor nearly the best. Lord calls this “situational inventory”.

Artificial Intelligence In Inventory Management – How To Optimize Your Warehouse Inventory Management

ThroughPut

Artificial Intelligence In Inventory Management – How To Optimize Your Warehouse Inventory Management. Why is optimizing Warehouse Inventory Management a need of the hour? Why is warehouse inventory management necessary? inventory. and inventory needs.

Is Poor Inventory Performance Holding You Back?

Kinaxis

by Alexa Cheater Our partner Celestica recently published the following article, ‘ Is your company being held hostage by poor inventory performance? ’ The authors, Anandhi Narayanan, Senior Manager, Advanced Customer Solutions, Charles Thomas, Director, IT Customer Solutions, Stacey Greene, Director of Inventory Optimization and Robert Rejano, Processes and Applications Advisor, all with Celestica, describe the critical steps needed to drive inventory performance improvements.

Four Things You Probably Didn’t Know About Inventory Planning and Sustainability

ToolsGroup

I think it’s time we started spreading the good news: when you harness demand and inventory planning to slash unnecessary expenses and improve service to customers, you also reduce waste and support sustainability. Smart inventory planning cranks up manufacturing efficiency.

Design, Operating and Situational Inventory Trade-Offs

ToolsGroup

Gartner analyst Paul Lord has developed a framework to better understand inventory trade-offs by categorizing those decisions according to the objectives they are meant to achieve: structural, operational and situational. Many companies struggle with decisions such as “How many days of sales or inventory turns per year should we target? or “How can we reduce inventory and improve our balance sheet?”. Structural inventory is a direct result of design choices.

FMCG – Hunkering down for Supply Chain Analytics

Enchange Supply Chain Consultancy

Customer service FMCG CEO Inventory Management & Stock Control Supply Chain Analytics ITHave you ever “hunkered down”? I remember being asked to hunker down during a supply chain training course many years ago and I had no idea what I was supposed to do. Eventually I had to ask as failing to follow the hunker downwards request appeared to be causing a bit of a problem for the presenter.