Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. We need to improve the ability to serve the customer.” Customer Service Failure.

Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially.

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Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. True customer satisfaction is a measure of sales, delivery and after sale performance.

Create an Inventory Strategy to Support your Customer Service Strategy

Valogix

Most companies define what that means in terms of serving the customer. For example, your customers can send you an order and get a return confirmation promptly. You will ship all orders within 24 hours. Now, you go out and spend a ton of money on the inventory.

Kimberly-Clark’s Digital Transformation of Shipping

Logistics Viewpoints

Weisenberger is leading their digitally enabled shipping initiative, she works in distribution operations rather than transportation. This is one of the company’s first steps to their digital transformation in shipping.

Collaborative Shipping Exception Management Brings Parties Together for Efficient Handling

Turvo

For most shipping managers today, the two most significant challenges involve addressing shipping exceptions and overcoming supply chain disruptions. Shipping exceptions are a common issue for shipping managers. Fewer customer complaints and issues with deliveries.

A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

Peak Season Inventory Management and Fulfillment Strategies

Intelligent Audit

Supply and demand are two sides of the same coin, the vital coin of inventory management supply chain analytics. Without adequate inventory and supply to go along with capacity and demand, supply chain management will struggle to keep pace during peak seasons.

Supply chain inventory optimization – Beyond the analytics

Kinaxis

by Alexa Cheater From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels. But the sheer complexity of supply chain networks, and the impact design decisions have on operational performance, makes supply chain inventory management aligning inventory investments with on-time customer delivery and margins a major challenge. Implementing inventory optimization.

FedEx Freight reverses service suspensions after outcry from big retailers

The Supply Chain Journal

FedEx Freight (NYSE: FDX ) is walking back its recent abrupt suspension of service to a portion of its customer base after ruffling feathers of key stakeholders that made known their displeasure, according to communications from the company and logistics industry executives.

How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense

ShipBob

Building a robust and loyal customer base is no easy feat. Ecommerce business owners find success not only by providing a terrific product, but by adding a personal touch to their coveted customer relationships. Handwritten thank you notes, special offers, and consistently empathetic customer service have been known to delight customers and keep them coming back for more. Why customer service is integral to ecommerce.

A Quick Guide to Perfecting Your Ecommerce Customer Service Strategy

ShipBob

They’re all saying the same thing when it comes to ecommerce customer service. Here are just a few of the several stats that highlight what we’re talking about: 95% of shoppers will tell others about their negative customer service experiences. Shipping.

Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Gartner Research analyst Paul Lord has developed a thought-provoking approach (shown in the above diagram) for tailoring supply and inventory tactics to different inventory segments. Traditional ABC inventory models segment inventory into A, B and C categories based on annual consumption value. As we showed in a previous blog, it’s not the only way to segment your inventory, nor nearly the best. Lord calls this “situational inventory”.

12 Types of Inventory: Complete Information

EMERGE App

Inventory is the store or stock of goods. And in this post, you’re going to know the type of inventory exists. Four Types of Inventory. There are four types of inventory : work-in-progress, finished goods, raw material, and MRO goods. MRO Goods Inventory.

Solving Inventory Management Challenges with Mobile Barcoding for ERP

RFgen

Many inventory management challenges are caused by outdated manual processes. If simply ignored, inventory management problems can snowball, leading to high overhead costs, poor throughput, demand planning, inflexibility, lost business and more. Inventory fuels the modern enterprise.

3 Inventory Control Techniques to Improve and Maintain Inventory Accuracy

Unleashed

Inventory accuracy is vital to an organisation’s long-term success. Profits depend on the sale of inventory stock and if you don’t know what or how much you are selling then you could be missing an opportunity to maximise sales. Having poor and inaccurate inventory control can be costly because it causes issues such as unplanned stock-outs, the shipping of wrong products to customers, wasted resources trying to locate misplaced items and inventory shrinkage.

The 10 inventory management trends to watch for in 2022

Unleashed

Best practice inventory management – and the wider world of supply chain management – has played a big part in business survival through 2021. With that in mind, here’s our pick of the 10 most important inventory management trends for 2022. 10 inventory management for 2022: 1.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” The Delta Medallion customer service agent told me that she had never seen anything quite like it. What is a Customer-Centric Organization? The Customer-Centric Supply Chain Strategy needs both.).

Longer Lead Times Forecasted: Don’t Get Caught Behind The Curve

AB&R

Our experts estimate that these longer lead times have added at least two-to-three business day delay for most customers’ deliveries. Blog Company News Manufacturing Transportation & Logistics customer service inventory labels manufacturing productivity

SanDisk’s Story of Customer Segmentation Strategies Using Inventory Postponement

Supply Chain Shaman

One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” The discussion of customer-segmented supply chains happens often. When I hear companies discussing the implementation of a customer segmentation strategy, I ask a series of questions: Who is your customer? What are you trying to accomplish through the execution of a customer segmentation strategy?

Why Medical Device Companies Need End-to-End Inventory Visibility

DSI

The constant and rapid movement of inventory in the medical device industry wreaks havoc on manual, paper- and spreadsheet-based systems. Inventory visibility gaps result in missed orders or excessive safety stock. Benefits of end-to-end inventory control include: Productivity.

5 Hidden Costs of Using Spreadsheets for Warehouse Inventory

RFgen

Many companies rely on spreadsheets to track and record warehouse inventory movements. Today’s challenges require modernizing manual inventory tracking with digital automation like mobile barcoding technology. Contrast this process with real-time mobile inventory control.

How Adding Ship-from-Store to an Omni-channel Strategy Changes the Retail Network

Talking Logistics

When it comes to adapting the retail network for an omni-channel approach, a focus on the customer is essential. Integrating a ship-from-store strategy can enhance customer service and serve as an important competitive differentiator. The challenge is determining if and when a ship-from-store strategy makes sense and how to best enable this fulfillment option without impacting store productivity and service. Customers have a new viewpoint on shopping.

The Growth of Inventory Management

Unleashed

Inventory management originated even before the Industrial Revolution and has certainly evolved with time and expertise to become what it is today. The need for inventory management has always existed where trading was a livelihood and the stock management was imperative to protect one’s resources. A brief history of inventory technology. Inventory management specialists claim that a mere two drones can replace the work output of 100 people, which is quite impressive indeed.

Enhancing Inventory Visibility for the Electrical and Electronics Manufacturing Industry

RFgen

Many companies in the industry rely on unsustainable, manual data collection processes, creating a gap in inventory visibility. While commonplace in their use, keeping track of these high value, small electrical components can be an inventory management nightmare. Overview.

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

GlobalTranz

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices. To avoid the retail apocalypse and achieve omnichannel success, shippers need to understand the challenges of e-commerce shipping, how it contributes to omnichannel success and a few tips to succeed in it.

The Go-To List of Ways to Improve Inventory Management

Veridian Solutions

Today’s warehouse managers need better inventory management strategies. Customers wish for better customer service. This is nothing new, but as the world has evolved, the ability to improve inventory management has evolved in stride. Supply chain leaders should follow these key strategies for ways to improve inventory management. Reduce On-Site Stock by Leveraging Drop Shipping. Use a Modern Inventory Management Software, Including a WMS.

Order Management Improvement Best Practices!

Supply Chain Game Changer

Omnichannel Customer Service Best Practices! An order management system (OMS) is the system of record for maintaining orders and handling inventory. In the omnichannel supply chain, order management improvement leads to confident inventory management across all channels.

Why Medical Device Companies Need End-to-End Inventory Visibility

DSI

The constant and rapid movement of inventory in the medical device industry wreaks havoc on manual, paper- and spreadsheet-based systems. Inventory visibility gaps result in missed orders or excessive safety stock. But with a holistic, real-time view of inventory across all points powered by mobile apps, medical device companies are capable of boosting productivity, maintaining compliance, optimizing inventory, and generating additional revenue.

Editor’s Pick: Is it Time to Operationalize Ship From Store?

Talking Logistics

Today’s post is from Manhattan Associates highlighting four methods for operationalizing scalable, labor-efficient and associate-friendly ship-from-store processes. Many did it to make use of excess inventory. Still others did it to satisfy the fast growth of online sales without buying more inventory. Regardless of these initial reasons, ship from store has become an omni-channel mainstay. Free shipping.

Make Online Inventory Management a New Year’s Priority

Unleashed

A new year hints at a fresh start and it is the perfect time for businesses to improve their inventory control in preparation for the business year ahead. Effective inventory control can mean the difference between a profit or a loss. Mishandled inventory leads to unnecessary wastes of time, money and ultimately, the profitability and success of your enterprise. Online inventory management. Customer tracking.

Too Much Focus on E-Commerce Shipping Practices? The Important Reminder That Logistics Fundamentals Still Matter

GlobalTranz

Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? Think about it; customers want the best deal. However, the key lies in getting customers interested in visiting the location.

The Ongoing Evolution of Inventory Control

Unleashed

Prior to the industrial revolution, inventory control was all but not existent. Or perhaps they wrote down all sales and deducted the transactions from the inventory quantities they presumed they had. These were passed to employees in the storeroom, who would present the items to the front counter for the customer. The system enabled companies to keep track of which products were being ordered, based on the punch cards customers filled out.

If Inventory Optimization was Easy, People would Stop Writing about It

Enterra Insights

Every supply chain professional understands inventory is a necessary evil. Carry too little inventory and you can miss out on sales and anger customers. Carry too much inventory and you increase handling costs and cut into profits. Alexa Cheater ( @Alexa_Cheater ), Product Marketing Manager at Kinaxis, explains, “From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels.

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. Subscribe Here!