Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

Create an Inventory Strategy to Support your Customer Service Strategy

Valogix

Most companies define what that means in terms of serving the customer. For example, your customers can send you an order and get a return confirmation promptly. You will ship all orders within 24 hours. Now, you go out and spend a ton of money on the inventory.

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A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense

ShipBob

Building a robust and loyal customer base is no easy feat. Ecommerce business owners find success not only by providing a terrific product, but by adding a personal touch to their coveted customer relationships. Why customer service is integral to ecommerce.

Supply chain inventory optimization – Beyond the analytics

Kinaxis

by Alexa Cheater From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels. The equivalent of 7% of America’s GDP is tied up in inventory, and accounts receivable and payable.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

Order Management Improvement Best Practices!

Supply Chain Game Changer

Omnichannel Customer Service Best Practices! An order management system (OMS) is the system of record for maintaining orders and handling inventory. In the omnichannel supply chain, order management improvement leads to confident inventory management across all channels.

SanDisk’s Story of Customer Segmentation Strategies Using Inventory Postponement

Supply Chain Shaman

One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” The discussion of customer-segmented supply chains happens often. Most supply chain planning teams do not know their customers.

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. Subscribe Here!

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3 Inventory Control Techniques to Improve and Maintain Inventory Accuracy

Unleashed

Inventory accuracy is vital to an organisation’s long-term success. Profits depend on the sale of inventory stock and if you don’t know what or how much you are selling then you could be missing an opportunity to maximise sales. Having poor and inaccurate inventory control can be costly because it causes issues such as unplanned stock-outs, the shipping of wrong products to customers, wasted resources trying to locate misplaced items and inventory shrinkage.

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.

Why are Inventory Optimization Algorithms Important?

Valogix

There are a lot of inventory planning solutions from all around the world. How many offer real inventory optimization and why is this important? First, what is the cost of carrying, holding and managing an inventory? inventory optimization

The Go-To List of Ways to Improve Inventory Management

Veridian Solutions

Today’s warehouse managers need better inventory management strategies. Customers wish for better customer service. This is nothing new, but as the world has evolved, the ability to improve inventory management has evolved in stride. Supply chain leaders should follow these key strategies for ways to improve inventory management. Reduce On-Site Stock by Leveraging Drop Shipping. Use a Modern Inventory Management Software, Including a WMS.

How Adding Ship-from-Store to an Omni-channel Strategy Changes the Retail Network

Talking Logistics

When it comes to adapting the retail network for an omni-channel approach, a focus on the customer is essential. Integrating a ship-from-store strategy can enhance customer service and serve as an important competitive differentiator. The challenge is determining if and when a ship-from-store strategy makes sense and how to best enable this fulfillment option without impacting store productivity and service. Customers have a new viewpoint on shopping.

Inventory Reduction: The Path to Supply Chain Management

LeanCor

Inventory Reduction: The Path to Supply Chain Management. Inventory is not only a critical part of supply chain management; too often it is the main cause of a painfully incremental progression toward effective and genuine supply chain management. This inventory builds.

Can Your Inventory Control System Support Seasonal Demand?

LeanCor

How can companies calculate the right inventory quantity and send it to the right place at the right time with such seasonality involved? Here are 3 tips to help you develop an inventory control system based on flow to the customer: 1. Where will you keep the inventory?

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The Growth of Inventory Management

Unleashed

Inventory management originated even before the Industrial Revolution and has certainly evolved with time and expertise to become what it is today. The need for inventory management has always existed where trading was a livelihood and the stock management was imperative to protect one’s resources. A brief history of inventory technology. Inventory management specialists claim that a mere two drones can replace the work output of 100 people, which is quite impressive indeed.

The Go-To List of Ways to Improve Inventory Management!

Supply Chain Game Changer

Featuring Our 10 Best Inventory Management Articles! Today’s warehouse managers need better inventory management strategies. Customers wish for better customer service. Supply chain leaders should follow these key strategies for ways to improve inventory management.

Editor’s Pick: Is it Time to Operationalize Ship From Store?

Talking Logistics

Today’s post is from Manhattan Associates highlighting four methods for operationalizing scalable, labor-efficient and associate-friendly ship-from-store processes. Many did it to make use of excess inventory. Still others did it to satisfy the fast growth of online sales without buying more inventory. Regardless of these initial reasons, ship from store has become an omni-channel mainstay. Free shipping.

Too Much Focus on E-Commerce Shipping Practices? The Important Reminder That Logistics Fundamentals Still Matter

Cerasis

Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? Think about it; customers want the best deal. However, the key lies in getting customers interested in visiting the location.

Make Online Inventory Management a New Year’s Priority

Unleashed

A new year hints at a fresh start and it is the perfect time for businesses to improve their inventory control in preparation for the business year ahead. Effective inventory control can mean the difference between a profit or a loss. Mishandled inventory leads to unnecessary wastes of time, money and ultimately, the profitability and success of your enterprise. Online inventory management. Customer tracking.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Consumers are also expecting more of manufacturers and shipping companies.

The Ongoing Evolution of Inventory Control

Unleashed

Prior to the industrial revolution, inventory control was all but not existent. Or perhaps they wrote down all sales and deducted the transactions from the inventory quantities they presumed they had. These were passed to employees in the storeroom, who would present the items to the front counter for the customer. The system enabled companies to keep track of which products were being ordered, based on the punch cards customers filled out.

How EazyStock Enhances Acumatica ERP Inventory Management

EazyStock

When most inventory/supply chain managers think of their inventory, they think of it in terms of inventory management: how can I get by till the next period? This is where inventory optimization comes into play. Acumatica’s Capabilities for Inventory Management.

23 Reasons the Ideal TMS is best for LTL Freight Shipping

Cerasis

Using less-than-truckload for medium-sized shipments is one of the great innovations in shipping. It produces results at a fraction of the cost of full truckload (FT) or small package shipping. However, the needs of the modern shipping industry have reached an optimal point, and the only way to further push the envelope is by using a dedicated transportation management system (TMS). As a result, the amount of inventory can be managed to reflect the consumer demand.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. It created an administrative bottleneck as orders had to be typed into QuickBooks and, when shipped, status and tracking information needed to be manually entered into Magento.

Improve Your Picking Processes and Order Fulfilment with Better Inventory Control

Unleashed

Businesses today are faced with the challenge of how to increase their order fulfilment efficiency, meet increased demand and maintain exceptional customer service, while at the same time attempting to reduce costs and protect profit margins. Typically, over 50 percent of warehouse labour resources are occupied with order fulfilment tasks such as picking processes, packing customer orders and shipping or freight activities. Efficient inventory control.

If Inventory Optimization was Easy, People would Stop Writing about It

Enterra Insights

Every supply chain professional understands inventory is a necessary evil. Carry too little inventory and you can miss out on sales and anger customers. Carry too much inventory and you increase handling costs and cut into profits. Alexa Cheater ( @Alexa_Cheater ), Product Marketing Manager at Kinaxis, explains, “From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels.

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Increases in obsolete and/or excess inventory.

Ocean Shipping Trends: What to Expect in 2019

CH Robinson Transportfolio

This has been an interesting year for the ocean shipping industry. 2019 Ocean Shipping Trends. The carriers would much rather deploy extra loaders as needed rather than introducing additional service strings. Rail service realignment. Ocean Shipping Technology.

Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. A metric is any standard of measurement (number of carriers, inventory turns, average shipment weight, etc.). and we monitor the following logistics KPIs for our clients: cost per pound, cost per mile, on time performance, damage free shipment, billing accuracy and customer service.

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10 Inventory Management Strategies to Transform Your Business

My Office Apps

10 Inventory Management Strategies to Transform Your Business. As balance sheet assets go, inventory is often the largest item. Getting inventory levels right is a challenge. Preventing shortages and keeping shipping costs down can also be a problem. Drop Shipping.

Centralised Inventory in a Nutshell

Unleashed

Effectively managing inventory is key to the success of any business, especially those with large and complex inventories. When a business is reasonably small, managing inventory may be a simple task of recording stock movements on paper. However, as a business grows and its inventory diversifies, inventory management can become more complex. This is especially true of businesses where inventory is stored in multiple locations.

What Is Demand Sensing and How Do You Get Started?

ToolsGroup

The good news is that you can model those levers to actually reduce variability and guarantee service to customers. You’re likely collecting PoS data but aren’t using it to rapidly gain market insights and improve service. Make better use of existing inventory in the short-term.

3 Reasons to Take Your Inventory Management to the Cloud

DSI

With the holiday season in full gear, businesses race to keep up with customer demand and as a result, inventory management challenges rise to the forefront. To protect your bottom line, you need to know what’s in stock, what’s on order, and where and when it’s shipping—in short, you need real-time visibility into your inventory. Taking inventory management to the cloud builds on the expected benefits associated with a cloud deployment.

Fast Fashion's Inventory Woes: 3 Ways Retailers Can Stay in Business

Elementum

However, this dynamic industry is now facing the same challenges as some traditional retailers —unsold inventory and profit losses. Inventory Woes. billion worth of unsold inventory.