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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. based manufacturing strategy, with a decision to source manufacturing at a CMS provider located in Taiwan. Inventory Glut of Bicycles.

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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

Ferguson provides plumbing and heating products to 9 specialist customer groups – over a million customers – in the US and Canada. The company sources goods from 36,000 suppliers out of 30 nations. Steve Banker “Better customer service is clearly one of the drivers for this project. Across the US, Ferguson has 6.5

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.

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Your Must-Have Gartner Debrief: The 4 Key Takeaways from Gartner Supply Chain Symposium/Xpo 2023

ToolsGroup

Featuring over fifty Gartner experts and more than 140 research-driven sessions, this year’s conference gathered over 3,700 supply chain professionals from across North America and beyond. Fortunately, “service-driven planning” is already a proven theory. Looking for a snapshot of the key highlights? We have made it simple.

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Seven Mistakes You Wish Your CFO Had Not Made You Make

Supply Chain Shaman

Overall lead times from North America to Asia took 17 days longer than from Asia to North America, or 25% longer. Source E2open Shipping Index). He asked me to help him understand why his customer service and shipment reliability were poor. We started the conversation with sourcing.

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Seven Mistakes You Wish Your CFO Had Not Made You Make

Supply Chain Shaman

Overall lead times from North America to Asia took 17 days longer than from Asia to North America, or 25% longer. Source E2open Shipping Index). He asked me to help him understand why his customer service and shipment reliability were poor. We started the conversation with sourcing.

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The Hidden Costs of Ghost Inventory: What You Need to Know

ShipBob

These physically unaccounted-for units of inventory called ghost inventory, or phantom inventory , are a more common challenge faced by retailers than you think. Often, the items accounted for in the asset register do not reconcile with what is in the inventory. What is ghost inventory?