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Increasing Service Part Market Revenue with Better Customer Service

Logility

The rule of thumb says that for every percentage point of service part availability, revenue grows ¼ of a percent. This is relatively simple to measure, and with advanced inventory optimization it is possible to optimize the service level based on customer and product segmentation.

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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The machine design was bad and was dictated by corporate.”

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Why Organizational Alignment is Critical to the Supply Chain Response

Supply Chain Shaman

Now the writing follows the research. I mix the quantitative research with my observations and interviews, and the posts seem to roll from my fingers. If you would like to participate in a current research study, we would love your help and participation in the contract manufacturing study. (If It was a struggle!)

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ToolsGroup is positioned as a Technology Leader in the 2023 SPARK Matrix™ for Global Supply Chain Inventory Optimization by Quadrant Knowledge Solutions

ToolsGroup

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Global Supply Chain Inventory Optimization (IO) vendors. ToolsGroup, with its comprehensive technology and customer experience management, has received strong ratings across the parameters of technology excellence and customer impact.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Inventory Glut of Bicycles. In retrospect, they collectively ordered too much finished goods inventory from offshore supply sources.

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Five Reasons Why Are We Not Making Progress on Inventory Management

Supply Chain Shaman

At the session, we discussed why companies have not made more progress on inventory management. In the case of Apparel and Automotive industries there are slight improvements, but they have shifted inventories to suppliers. Days of Inventory Pre and Post-Recession. IT View of the Current State of Inventory. Five Reasons.

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Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Source: Gartner Research. Gartner Research analyst Paul Lord has developed a thought-provoking approach (shown in the above diagram) for tailoring supply and inventory tactics to different inventory segments. Traditional ABC inventory models segment inventory into A, B and C categories based on annual consumption value.

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