Remove Customer Service Remove Inventory Remove Retail Remove Sourcing
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Say Customer Service and Mean It

Supply Chain Shaman

Without a kitchen, I depended on the drive-thru services of outlets like Starbucks and McDonalds. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. Customer Service Failure. The target market was the customer that could not sleep due to back problems.

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Retail Returns: The Key to Driving Business Growth

ToolsGroup

Retail returns occur when a customer returns the purchased items to a seller in exchange for a refund, store credit, or a similar product. Returns come with plenty of challenges around logistics, inventory, and predicting volatile sales trends. Retail Returns Statistics Demonstrating the Path to Business Growth.

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The Retail Sector is Still Finding Its Way with Artificial Intelligence

Enterra Insights

The retail sector continues to endure tectonic shifts as business landscapes and consumer behaviors change. First, there was the so-called “retail apocalypse,” then came the pandemic, which was followed by inventory challenges, inflation, and an economic slowdown. Inventory Management.

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The Top 15 Omnichannel Retail Trends to Watch in 2022

ToolsGroup

In a world where customer expectations are higher (some food delivery services actually put the groceries right into your fridge), and where customers select retailers based on products being in stock and reliability of delivery, optimizing the customer experience is a must to stay on top. .

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ToolsGroup Acquires Onera to Extend Retail Platform from Planning to Execution

ToolsGroup

Solutions enable real-time inventory availability and fulfillment optimization for retailers. BOSTON—June 7, 2022 — ToolsGroup , a global leader in supply chain planning and optimization software, today announced its acquisition of Onera, a provider of real-time inventory availability and fulfillment software solutions to retailers.

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Balancing Tech and Touch: Humanizing the Hybrid Retail Experience

BlueYonder

In our exploration of end-to-end retail integration, we’ve laid out a sensible grocery retail roadmap for getting there, what it looks like in other verticals when done right, and errors to avoid when making the transition. And not just any kind. The one element missing here is, of course, the human touch at the center of it all.

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NRF 2024: Supply Chain Data

Logistics Viewpoints

Last week I attended the annual National Retail Federation (NRF) Big Show in New York City. The usual themes were still very present as solution providers and retailers alike were more than happy to talk about omni-channel, mobility, robotics, and machine learning, to name a few.