Say Customer Service and Mean It
Supply Chain Shaman
OCTOBER 2, 2020
Without a kitchen, I depended on the drive-thru services of outlets like Starbucks and McDonalds. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. Customer Service Failure. The target market was the customer that could not sleep due to back problems.
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