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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Manufacturing would not have been able to respond to that kind of event for two months. “We

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My Favorite AI Use Cases

Supply Chain Shaman

If they do respond, the most common answer is improving forecast error, customer service, and reducing cost without reflecting uncertainty. I helped a manufacturer of men’s underwear grow its market share by testing price points and assortment on Amazon before the launch in brick-and-mortar stores. Learning is hard.

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How Can You Improve Value in Your Supply Chain?

Supply Chain Shaman

” Traditional planning models optimize functional processes to improve cost and customer service. For example, if I improve the cost structure in transportation, procurement, manufacturing and sales independently, what decision support framework decides the right trade-offs? This perspective is just too simplistic.

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5 Reasons Why Manufacturers Who Focus on Customer Experience Will Win

GlobalTranz

Manufacturers have always struggled to know their customers. Customers can place orders online, by phone, in person and in nearly any other means desirable. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customer service.

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Top 5 Logistics Challenges and Solutions for the Manufacturing Industry

GlobalTranz

The manufacturing industry faces many challenges, such as a skilled labor shortage, supply chain instability, and inventory management issues. GlobalTranz works with manufacturing shippers every day to move their goods and streamline their logistics strategies. 5 Challenges Facing Supply Chain Managers in Manufacturing.

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Why Organizational Alignment is Critical to the Supply Chain Response

Supply Chain Shaman

If you would like to participate in a current research study, we would love your help and participation in the contract manufacturing study. We are trying to assess the value of a network in managing contract manufacturing.) One of the alignment gaps that is growing and is unfortunate is the gap between procurement and manufacturing.

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These Top Manufacturing Technology Trends will Fuel a Focus on Customer Experience in 2018

GlobalTranz

Going back to the Industrial Internet of things (IIoT), the use of Internet-connected technology increases risk in manufacturing. billion in 2018 alone, reports Michael Kotelec of Manufacturing.net , and this will bring a strong, robust boost to efficiency and productivity in manufacturing. However, the risk is well worth it.