Remove Customer Service Remove Manufacturing Procurement Remove Shipping Remove Supply Chain
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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience?

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin.

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How manufacturers can respond to supply chain disruptions

SYSPRO Smarter ERP

Global supply chains were starting to recover from two years of upheaval caused by the pandemic when the military crisis hit. The further disruption caused by Russia’s invasion of Ukraine could cause major disruptions to the global supply chain and impact South Africa. Supply chain challenges.

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NRF 2024: Supply Chain Data

Logistics Viewpoints

This year, a recurring theme that I saw was about using supply chain data to improve the customer experience across the entire value chain. Here are the ones that stood out to me, especially as it relates to supply chain data. Customers are able to make edits to an order later in the process.

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Supply Chain Planning Solutions are Not Just for the Big Boys

Logistics Viewpoints

Jeff Baker, Vice President of Shared Services at Myers Industries. Companies implementing supply chain planning (SCP) have traditionally been very big companies or companies with complex supply chains. Neither of the customers highlighted in this article fall into that category.

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Consumer Packaged Goods Manufacturers and Consumer-centric Supply Chains

Enterra Insights

Consumer packaged goods (CPG) manufacturers and their end-customers constantly engage in a complicated dance that has no choreographed steps. Sometimes CPG manufacturers take the lead and sometimes consumers take the lead. Taking the Digital Path to Purchase. Demanding Great Customer Service. ”[3].

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Covid-19 pandemic tested the global supply chain. Like riding a bumpy road, the supply chain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supply chain leaders, I share lessons learned. Customer service is red.