Remove Customer Service Remove Manufacturing Remove North America Remove Sourcing
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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Reportedly McCarthy’s goal is to transform the company “ primarily into a subscription-based company rather than an equipment manufacturer.”

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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

Ferguson provides plumbing and heating products to 9 specialist customer groups – over a million customers – in the US and Canada. The company sources goods from 36,000 suppliers out of 30 nations. In Nashville, we are looking at adding a second level of robotics, a shuttle system manufactured by TGW.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.

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Seven Mistakes You Wish Your CFO Had Not Made You Make

Supply Chain Shaman

Overall lead times from North America to Asia took 17 days longer than from Asia to North America, or 25% longer. Source E2open Shipping Index). He asked me to help him understand why his customer service and shipment reliability were poor. We started the conversation with sourcing. What to do?

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Seven Mistakes You Wish Your CFO Had Not Made You Make

Supply Chain Shaman

Overall lead times from North America to Asia took 17 days longer than from Asia to North America, or 25% longer. Source E2open Shipping Index). He asked me to help him understand why his customer service and shipment reliability were poor. We started the conversation with sourcing. What to do?

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Cardinal Health’s Perfect Implementation

Logistics Viewpoints

Cardinal Health, a global manufacturer and distributor of medical, surgical and laboratory products, is focused on continuous improvement of service. Global logistics leaders wanted to improve service levels, lower costs, and fortify Cardinal Health’s supply chain planning process.

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Building the Network of Networks

Supply Chain Shaman

In attendance are manufacturing representatives from BASF, BerryGlobal, Corning, Covestro, Grace, Evonik, Intel, Monsanto, and Smith’s Detection. Technologists and manufacturers working together to try to define multi-tier processes to redefine B2B. There is an active group in Europe and North America. The reason?