Remove Customer Service Remove Manufacturing Remove Sourcing Remove Transportation
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Say Customer Service and Mean It

Supply Chain Shaman

Without a kitchen, I depended on the drive-thru services of outlets like Starbucks and McDonalds. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. Customer Service Failure. I now go to the local coffee shop.

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Making The Case for Value Network Enablement

Supply Chain Shaman

My definition of a network is the bi-directional information exchange of manufacturing, procurement, quality, and transportation signals across multiple tiers of trading partners in a many-to-many trading partner information exchange with minimal latency. Customer Service. Not all networks are equal.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Reportedly McCarthy’s goal is to transform the company “ primarily into a subscription-based company rather than an equipment manufacturer.”

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6 Ways Food Manufacturers Can Build Resilience into Post-COVID Planning

Logility

But there is good news: a convergence of process, data, and technology provides the real-time and predictive visibility needed to optimize supply chain planning, ensuring food manufacturers can build resilience now and for the future. Planning Manufacturing Based on Demand. Preparing for Market-Driven Demand.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Expand the “FLOW” program for logistics information sharing to forecast transportation flow. The result was restatement. My conclusion?

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When the Rubber Hits the Road

Supply Chain Shaman

Last week, after booking an additional $1B in unexpected supplier costs in the third quarter, the CFO led the company’s focus on restructuring to “support efficient and reliable sourcing of components and internal development of key technologies and capabilities.” These capabilities do not exist at Ford.

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What Georgia-Pacific Is Doing With Causal AI Is Remarkable

Logistics Viewpoints

Georgia-Pacific and its subsidiaries manufacture and distribute a wide range of consumer products, including bath tissue, paper towels, napkins, tableware, paper-based packaging, cellulose, specialty fibers, and building products. However, good customer service also demands quick answers to customers’ order inquiries.

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