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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2].

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Nespresso Optimizes Orders and Inventory with End-to-End Digital Supply Chain Planning

ToolsGroup

Nespresso’s complex coffee supply chain. It’s no simple task providing customers access to the full range of capsules and coffee machines on all sales channels, across more than 70 boutiques in Italy, while optimizing inventory levels. What drove Nespresso’s supply chain planning project?

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Supply Chain AI Strategy: Navigating Apparel Industry Complexities

Logility

This blog cuts through the complexity, presenting how supply chain AI strategy and machine learning, especially through the power of generative AI and InventoryAI+, are essential in crafting a smarter, more responsive retail supply chain.

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What Lessons a Table Fable Teaches About Supply Chain Orchestration

Logistics Viewpoints

I work in supply chain. If I had done due diligence, I’d have seen the warnings – the retailer had pretty pictures on their website, but their supply chain failed them, creating an eleven-month saga and unhappy customer. The failure was in supply chain orchestration – connecting planning to execution.

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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

Michael Jacobs, Senior Vice President of Supply Chain at Ferguson PLC In 2022, I wrote an article called The Best Supply Chain Company You Have Never Heard Of. Ferguson has an extensive and complex supply chain. That software is really the secret sauce of AutoStore. Michael Jacobs “Yes.

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Tips for Getting Executive Buy-in for Supply Chain Planning Software

ToolsGroup

Are you making an action plan of all the things you could do better and faster with your supply chain planning software when the next global crisis hits? The disruption we’ve seen in supply chain planning as a result of the pandemic is unprecedented. How will the technology remove these barriers?

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How Transportation and Logistics Companies like UPS Stay Ahead with Dynamic Transportation Management Software

Loginext

UPS harnesses advanced transportation management software to streamline operations and stay competitive in the global market. This technology reduces costs, enhances operational visibility, and improves customer service, setting new standards for logistics excellence.