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I laugh when business leaders tell me that they are going to replace their current supplychain planning technologies with “AI.” Each supplychain planning technology at the end of 2024, went through disruption–change in CEO, business model shift, layoffs, re-platforming and acquisitions. You are right.
In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supplychain excellence. In my post Mea Culpa, I reference my work with the Gartner SupplyChain Hierarchy of Metrics. What Drives Value?
Historically, supplychain leaders managed supplychains in a world of abundance. There are many factors: war, supply shortages, climate change, labor (knowledge and availability), and shifts in governmental regulation. Functional metrics align to bonus incentives, but progress in supplychains remains evasive.
Let me explain, if you fill out one of my surveys on LinkedIn, I share the research results in front of the paywall (I believe that supplychain research should be readily available and not locked behind a paywall.) (If Most see their supplychain as fixed and insular. So, you might say, so what Lora?
Self-congratulations notes abounded this week as vendor-after-vendor shared their rankings on the Gartner Magic Quadrant for SupplyChain Planning. I believe that the Gartner Magic Quadrant is a barrier to progress in supplychain planning, and that vendors that rally in support have a false sense of superiority.
Over the years, working for and with numerous manufacturing companies, I’ve seen many supplychain practices that cost companies money. Reason #3 Not having end-to-end supplychain visibility. Reason #4 Making key decisions by modelling the supplychain in Excel. by John Westerveld.
The Covid-19 pandemic tested the global supplychain. Like riding a bumpy road, the supplychain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supplychain leaders, I share lessons learned. Customerservice is red.
” Here is an excerpt from the article: “…it isn’t by becoming more efficient that the supplychains of Wal-Mart, Dell, and Amazon have given those companies an edge over their competitors. According to my research, top-performing supplychains possess three very different qualities.
Today, I am proud to launch the SupplyChain Index. It is my hope that the readers of this blog will take time to either join us today to listen to the launch of the SupplyChain Index on our webinar or listen to the replay. (We The SupplyChain Index has been two years in the making.
Today, we published The SupplyChains to Admire for 2023. SupplyChains to Admire Winners 2023 Examine Your Own Paradigm. Most supplychain leaders are stuck in their own paradigms. As an old gal, with over forty-years of supplychain experience, writing this report for ten years taught me many lessons.
This is a story for the Eds, Franks, and Toms working together in supplychains across the globe. It is also a story for a young supplychain manager attempting to make a difference, but feeling stymied. Efficient supplychains may not be the most effective. Need for SupplyChain Leadership.
In supplychain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Over the last few years,” Mr. Stephens explained.
by Alexa Cheater Supplychain rigidity could be costing you billions. Getting the right product to the right people at the right time – that’s at the heart of what demand and supply planning is all about. But as anyone who works in supplychain knows, it’s a lot easier said than done.
In the supplychain arena, the need to make course corrections is exploding. This lifecycle is essential where timely and accurate decisions can significantly impact supplychain efficiency, safety, customerservice, and profitability. Business cycles are compressing. This data doesn’t persist forever.
Demand forecasting is a critical strategy for supplychain management that can dramatically improve business decision-making and financial performance. Executive priorities typically include: Increasing operational efficiency Improving service levels Justifying budget allocations Mitigating market volatility risks 3.
Ever feel like your supplychain is a tangled mess of spreadsheets, frantic phone calls, and last-minute scrambles? Customers expect seamless experiences, and inefficiencies can quickly erode your bottom line. Modern supplychains thrive on real-time data, execution-focused applications, and dynamic decision-making.
When I started my business in 2012, I frequently wrote about the future using the moniker of SupplyChain 2020. We had just recovered from a recession, and my goal was to help supplychain leaders create a better supplychain by the end of the decade. At that time, SupplyChain 2020 seemed so far away.
ARC Advisory Group has been covering the SupplyChain Planning ( SCP ) market for 17 years. The pandemic brought home the need for companies to run agile and resilient supplychains. Supplychain agility reflects a company’s ability to respond quickly to surges or plummeting demand.
I feel that topic of supplychain management is analogous to the downward cycle of the news channels. What Drives SupplyChain Excellence? I analyze supplychain management. The broader the definition of end-to-end strategy and the alignment of supplychain processes drives value.
Supplychain excellence is easier to say than to explain. Executive teams strive to drive improvement in supplychain results; yet, sadly, only four percent of public companies succeed. The supplychain is a complex non-linear system. Now, I view the company as a supplychain laggard.
At the SupplyChain Global Summit 2018 , Francois discussed the impact of digitalization, Industry 4.0, and L’Oréal’s approach to business that has allowed the company to continuously rank as a SupplyChains to Admire winner for four consecutive years. SupplyChains to Admire Methodology.
Easily one of the most significant innovations in our lifetime that’s shaping the future of enterprise AI, agentic AI will be truly autonomous when completing complex workflows across organizations, from customerservice and payment processing to fraud detection and order fulfillment. This is precisely where agentic AI shines.
. “When I ask my team about customerservice, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customerservice to be one of the most difficult.” ” SupplyChain Leader. Interview for Metrics That Matter.
In a major advancement for global supplychain technology, project44 has launched Movement, a comprehensive Decision Intelligence Platform that transforms how businesses manage their supplychains. Project44 has spent years painstakingly stitching together a web of APIs connecting thousands of supplychain participants.
Supplychain management has been in the news. But the intricacies of supplychain management are beyond the grasp of most. One key solution used to help manage complex supplychains is supplychain planning (SCP). Supplychain planning is a complex solution.
Do Set Clear KPIs and Governance Structures : Establish transparent metrics for sales, coverage, and service levels. Do Invest in Distributor Capability Building : Provide training, digital tools, and performance incentives. A well-equipped distributor is an extension of your brand and a key to market penetration.
It is well known that a happy customers talks about his or her experiences to 4-5 people, but you can expect an unhappy customer to double that number. The other factor to weigh in is additional revenue, which can be generated by improving customer satisfaction. Have you looked into inventory solutions?
Let me start by saying that t he process is not a panacea to solve all supplychain ills. Clear operating strategy and definition of supplychain excellence across plan, source, make and deliver. Clear operating strategy and definition of supplychain excellence across plan, source, make and deliver.
Time For A SupplyChain Check-Up? When a company contacts me to help them with their supplychain, the pain is usually a gap in customerservice. To complete a supplychain diagnostic, I take these four steps: Step One. Analyze Past Results in CustomerService.
This year, a recurring theme that I saw was about using supplychain data to improve the customer experience across the entire value chain. Here are the ones that stood out to me, especially as it relates to supplychain data. Customers are able to make edits to an order later in the process.
If you have walked in the shoes of the supplychain leader, you are probably laughing by now. When a supplychain leader opens a discussion with, “I am leading an initiative for digital transformation”, I know I am in trouble. How aligned do you believe your organization is to drive these metrics?
by Melissa Clow “Chief SupplyChain Officers (CSCO) know that there is no such thing as a perfect plan and disruptions will always occur.”. This is the reality that every member of a supplychain team lives with every day. So how does Aberdeen define Best-in-Class?
The four key methods here will help you drive more success as you bring the metrics to life on your warehouse floor: 1. Show the “story” of your metrics with quarterly and yearly growth charts; show how far you’ve come as a team over time. As a leader, you need many tools to eliminate this mindset.
Michael Jacobs, Senior Vice President SupplyChain, Ferguson. Mr. Jacobs is the senior vice president for supplychain at Ferguson. While nominally a distributor, “supplychain management is our core competency. In particular, Ferguson’s supplychain is built for speed and to provide high service levels.
The most common one is a scorecard for supplychain. The use of scorecards has improved customerservice. It is our plan to correlate maturity in consumer relationships to the SupplyChain Index over the summer. We are also finishing up the project on supplychain planning maturity.
Omnichannel has been a buzzword in supply-chain circles for several years, but retailers that have invested in implementing omnichannel strategies have shown less than superior results, says Steve Dennis via Forbes. These problems show weaknesses and overlooked concerns when implementing omnichannel supplychain strategies.
Over the years, working for and with numerous manufacturing companies, I’ve seen many supplychain practices that cost companies money. Reason #3 Not having end-to-end supplychain visibility. Reason #4 Making key decisions by modelling the supplychain in Excel. by John Westerveld.
Autonomous SupplyChains In this competitive environment, a CPG manufacturer needs to fight to get space on retailer shelves in each region, keep those shelves stocked, compete and collaborate simultaneously with e-commerce, and maintain its operating margins.
The consulting team pitches a theme–vision of supplychain best practices, big data analytics, or demand-driven value networks– to the executive team, and a new project is initiated. Question 1: What drives a Successful Implementation of SupplyChain Planning? Supplychain planning is now on its third decade.
The average SupplyChain management professional measures their SupplyChain by reviewing cost reduction. Is cost reduction all that there is in measuring SupplyChain performance? 3 Key Metrics for Measuring SupplyChain Performance Beyond Cost Reduction. Isn’t time important?
When a business finds itself in a declining market, failing to stay in lock step with customer demand poses an existential threat. Therefore, traditional push-driven supplychains are wholly unfit for this situation. The second phase involved Mohawk extending their new supplychain improvements out to its distribution network.
We asked the IT, finance and supplychain teams to self-assess their views of organizational alignment. The supplychain view is listed in figure 1. For the supplychain team, the largest area of misalignment is between the supplychain and the sales group. Supplychains are not agile enough.
Many people get confused about KPIs or Key Performance Indicators in Logistics and SupplyChain operations. Still, in this article, I will help you evaluate the need for supplychain and logistics KPIs in your organisation, and identify which types of measurement might be most appropriate. Which ones to use?…
Note: Today’s post is part of our “ Editor’s Choice ” series where we highlight recent posts published by our sponsors that provide supplychain insights and advice. Today’s article comes from Matt Boland at Koerber SupplyChain, and examines how technology can help improve on time in (OTIF) performance.
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