Remove Customer Service Remove Procurement Solutions Remove Shipping Remove Supply Chain
article thumbnail

Supply Chain Planning Solutions are Not Just for the Big Boys

Logistics Viewpoints

Jeff Baker, Vice President of Shared Services at Myers Industries. Companies implementing supply chain planning (SCP) have traditionally been very big companies or companies with complex supply chains. Neither of the customers highlighted in this article fall into that category.

article thumbnail

Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. There are different tools, goals, and market dynamics. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. The freight market is mercurial.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin.

article thumbnail

Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Covid-19 pandemic tested the global supply chain. Like riding a bumpy road, the supply chain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supply chain leaders, I share lessons learned. It will not be over soon.

article thumbnail

Reinventing Ecommerce Shipping with Itamar Zur

The Logistics of Logistics

Itamar Zur and Joe Lynch discuss reinventing ecommerce shipping. Ita is the Co-founder and CEO of Veho , a company dedicated to driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. They boast a 99% on-time delivery rate and a 4.9/5

Shipping 208
article thumbnail

What Lessons a Table Fable Teaches About Supply Chain Orchestration

Logistics Viewpoints

I work in supply chain. Even worse, I work for a company who makes solutions to help companies solve these kinds of problems, which I listen, speak and write about for a living! The combinatorial factors disrupting supply chains persist, but in this case the problem was completely preventable.

article thumbnail

What Do You Mean By Supply Chain Visibility?

Logistics Viewpoints

ARC Advisory Group did a study on the supply chain collaboration network (SCCN) a couple of years ago. ARC considers real-time visibility solutions, like the one from FourKites, one type of SCCN solution. FourKites believes they have the largest repository of supply chain data in the world.