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Understanding the Profitability of Omnichannel Retail is a Problem

Logistics Viewpoints

Rather than just offering consumers the choice of buying online or buying in the store, a retail omnichannel strategy involves a lot more paths to fulfill an order or to process a return. As a result of this, the market for omnichannel order management (OOM) systems grew briskly. Then came Covid.

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ToolsGroup-IHL Group 2022 Retail Inventory Study Shows Diminishing Customer Loyalty Due to Out-of-Stock Concerns

ToolsGroup

Improving inventory position can help retailers secure consumer loyalty and capture impulse spending. The survey report: How Retailers Win Customer Loyalty in an Omnichannel World tracks the change in U.S. Across other retail sectors, customers have increased their trust in inventory availability from 1-7%.

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Influenza, Covid, and Omnichannel Operations

Enterra Insights

As a result, journalist Jaclyn Peiser ( @jackiepeiser ) reports, “Major retailers are leaning into ‘omnichannel’ shopping options to draw in customers.”[4] ” Omnichannel Challenges. Of course, BOPIS and curbside pickup are not the only omnichannel options available to retailers and consumers.

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The Future of Omnichannel Grocery

Enterra Insights

As consumers settle into more normalized routines, it’s fair to ask what the future of omnichannel grocery shopping looks like. ”[1] In this article, I want to focus on the e-commerce portion of omnichannel grocery sales and the numerous innovations taking place in that space. The company pegs the U.S. market at $122.39

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Is Inventory Optimization a Key to Omnichannel Survival?

ToolsGroup

Industry analysts have pointed out an obvious fit with inventory optimization. If retailers optimize their inventory—dynamically aligning their supply chains to changing customer preferences and behavior—they can position inventory to satisfy demand at the lowest possible cost.

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Omnichannel is another Word for Complexity

Enterra Insights

Omnichannel retail operations are well on their way to becoming the norm. Michael Jones ( @mdjonesy ), a business consultant, explains, “Consumers don’t shop ‘omnichannel.’ ”[1] Successful companies make omnichannel operations seamless and easy for consumers; but, behind the scenes complexity rules.

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Why Returning to Stores Is the Ultimate E-Commerce & Omnichannel Customer Experience Play

GlobalTranz

Unfortunately, e-commerce means a higher rate of returns , but giving customers the ability to return online purchases to brick-and-mortar locations through e-commerce in-store returns is the key to unlocking greater success in the omnichannel customer experience. Why Are E-Commerce Returns Higher Than Brick-and-Mortar Sales?