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5 Reasons Why Manufacturers Who Focus on Customer Experience Will Win

GlobalTranz

Manufacturers have always struggled to know their customers. But, modern businesses have grown to encompass an omnichannel sales opportunity. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customer service. Determine What Customers Want Today.

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Is Seamless OmniChannel Possible? How to Avoid Supply Chain Technology Hiccups

GlobalTranz

Unfortunately, a lack of understanding in omnichannel supply chains has also led many companies to experience extreme issues in delivering on their promises. In addition, some may feel that growing into a seamless omnichannel sales strategy is impossible without supply chain technology hiccups, but that is not true.

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Megatrends Shaping Supply Chain Innovation

The Logistics & Supply Chain Management Society

Let’s look at the three megatrends shaping supply chain innovation in 2022 and beyond – resilience, through technical capability and consistency; optimisation of the omnichannel experience; and sustainability with a focus on Scope 3 emissions. Which parts are manufactured at each location? Optimise the omnichannel experience.

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Top 6 Retail Trends & Supply Chain Planning Challenges in 2023

Logistics Viewpoints

Continuing Disruptions in Transportation and Sourcing Materials After the pandemic, retailers are faced with new challenges and disruptions due to global conflicts, trade restrictions, and now recessions. They are more likely to shop for discounts and sales and may delay purchases of some items.

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What Are Retail KPIs? The Most Important Retail Metrics in 2023

ShipBob

By monitoring particular metrics over time across your online sales, in-store sales, and operations, you’ll gain quantitative insights into your business performance. A retail KPI (or “Key Performance Indicator”) refers to a quantifiable metric used to measure how a retail business is performing. Why are retail metrics important?

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E-commerce and the Digital Path to Purchase

Enterra Insights

Retailers have always been curious about the paths consumers take when they decide something needs to be purchased. When the Internet and World Wide Web introduced consumers to online shopping (aka e-commerce), the path to purchase became much more complex. Today the digital path to purchase is growing in importance. ”[2].

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Driving Sustainable Growth Through Supply Chain Resilience

The Logistics & Supply Chain Management Society

Brand loyalty is no longer the driver for consumer purchasing decisions. People simply want to purchase products from businesses which provide a more transparent and streamlined service, and who deliver on their customer promise, even if it means inflated prices to obtain it. RESILIENCE REQUIRES OMNICHANNEL OPTIMISATION.