Self-Checkout Turns Customers into Employees and Employees into Security Guards
Enterra Insights
APRIL 2, 2024
Journalist Chris Gorrie reports, “Walmart’s heavy reliance on self-checkout has necessitated the deployment of workers as makeshift security personnel, actively monitoring customers for potential theft.”[2] ”[4] Journalist Sam Becker reports that many stores are reconsidering their self-checkout strategy.
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