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Trends 2019: Retail

Enterra Insights

Omnichannel. The importance of the supply chain to the retail sector is mirrored in the rise of omnichannel operations. If your site is down or your product count is off — they’ll be moving to the next retailer who has their omnichannel experience together. ”[3]. Cognitive computing. ” Automation.

Trends 100
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Omnichannel Operations After the Pandemic

Enterra Insights

Consumer behavior, even before the pandemic, was moving steadily towards the digital path to purchase. The pandemic forced many consumers to make purchases online that they normally would have completed in stores. ” That doesn’t mean they aren’t using the digital path to purchase — because they are.

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Empowered Consumers Require Omnichannel Strategies

Enterra Insights

To meet changing consumer behavior, retailers are finding omnichannel strategies essential. ” Omnichannel strategies can help meet consumer demands. Myerson ( @Paul_A_Myerson ), a supply chain instructor at Monmouth University, insists omnichannel operations are the new retail reality. Changing consumer behavior.

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Freight Data Trends for 2019 and How a TMS Will Grow in Value

GlobalTranz

The application of data can help shippers gain control of shipping costs and make informed decisions, and the top freight data trends for 2019 exemplify how the use of a transportation management system (TMS) can further this cause. As omnichannel shopping becomes the standard for consumers, the use of freight data will excel.

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Omnichannel Focus on BOPIS

Enterra Insights

In the retail world, BOPIS stands for Buy Online Pick-up In Store and for some retailers it has become the heart of their omnichannel strategy. Online orders would be fulfilled through distribution centers, while in-store purchases would be fulfilled with whatever inventory was on the shelves. ” Speed. ” Footnotes. [1]

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Digital Path to Purchase Decreases Retailers’ Reliance on Holiday Shopping

Enterra Insights

For online retailers and retailers with an omnichannel strategy, it’s probably good news. Smart retailers are adopting a digital-first or mobile-first strategy to take advantage of the growing number of consumers taking the digital path to purchase. The solution? Unfortunately, this is not an easy task.

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The Quietly Growing Conundrum of Online Returns

Logistics Viewpoints

However, the inability for consumers to initially see, feel or experience products they purchase online can create gaps between product expectations and what arrives at the doorstep. 21% of online orders were returned in 2021, up from 9% in 2019. Compare this to the 9% returns rate of purchases made in-store. In the U.S,