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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

The list of outstanding retailers, she reports, differs from the company’s 2021 list, which caused them to ask: “In a world where being competent is a table-stakes requirement, what does it take to be outstanding?” That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store.

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. There are different tools, goals, and market dynamics. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters.

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Paving the Digital Path to Purchase

Enterra Insights

The past couple of years has been a remarkable time for e-commerce as more and more consumers have discovered the digital path to purchase. Across industries and regions, people prioritized essentials and reduced impulse purchases. ” Paving the digital path to purchase (i.e., worldwide in 2020, according to eMarketer.”[1]

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Consumers Are in Charge of the Digital Path to Purchase

Enterra Insights

Although retailers still talk about the digital path to purchase as an alternative to the traditional shopping journey, the lines between paths to purchase have blurred. With all generations getting more comfortable on the digital path to purchase, most retailers have adapted to this new reality and are pursuing omnichannel strategies.

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Customer Service Aided by Cognitive Technologies

Enterra Insights

Peters ( @tom_peters ), an author and business management practice expert, has stated, “It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! ” Investing in customer service.

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Relieving Consumer Pain Points on the Digital Path to Purchase

Enterra Insights

As Tom Standage ( @tomstandage ), editor of The Economist ‘s ‘ The World in 2021 ‘, reminds us, the digital path to purchase is increasingly becoming the customer journey of choice. ”[5] Having goods on-hand, however, is only part of the solution to addressing consumer pain points. … SAP polled 1,000 U.S.

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American Software Reports First Quarter of Fiscal Year 2022 Results

Logility

ATLANTA (August 25, 2021) American Software, Inc. million for the quarter ended July 31, 2021, a 54% increase compared to $6.4 million for the same period last year, and Software license revenues were $0.5 million for the quarter ended July 31, 2021, a 54% increase compared to $6.4 million compared to $0.8