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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. A Comparison Of Company Performance To Industry Average.

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Increasing Service Part Market Revenue with Better Customer Service

Logility

The first example I gave is leading to potential loss of sales, which is difficult to quantify unless your company keeps track of customer repetitive buys and/or inquires, which could be fulfilled directly. Remember, that the largest part of the lifetime of the product is the time when it is serviced.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ipsen , a global bio-pharmaceutical company with $3 billion in annual revenues, disproves that. Manufacturing would not have been able to respond to that kind of event for two months.

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Improving Customer Service through AI

ThroughPut

The founding team is led by seasoned serial entrepreneurs with real-world AI, Supply Chain, Manufacturing, Transportation and Operational experience, from the shop-floor to the top-floor, at leading Fortune 500 Industrial Companies & pioneering Enterprise Technology companies.

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Building a Company and a Network with Nicole Glenn

The Logistics of Logistics

Nicole Glenn and Joe Lynch discuss building a company a network. Nicole is the Founder & CEO at Candor Expedite , a critical expedite service provider as well as a white-glove B2B company. Candor specializes in hotshot ground, time-sensitive, and white glove delivery services.

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Why Organizational Alignment is Critical to the Supply Chain Response

Supply Chain Shaman

(If you would like to participate in a current research study, we would love your help and participation in the contract manufacturing study. We are trying to assess the value of a network in managing contract manufacturing.) One of the alignment gaps that is growing and is unfortunate is the gap between procurement and manufacturing.

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Top 5 Logistics Challenges and Solutions for the Manufacturing Industry

GlobalTranz

The manufacturing industry faces many challenges, such as a skilled labor shortage, supply chain instability, and inventory management issues. GlobalTranz works with manufacturing shippers every day to move their goods and streamline their logistics strategies. 5 Challenges Facing Supply Chain Managers in Manufacturing.