Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. Finding Best Customer Service Books When we talk about customer service, people will usually think about the hotel and tourism business or banking business where products are less physically or tangible. What if you provide subpar customer service and customers run away?

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A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

FMCG Co-packing and Re-packing Management

Enchange Supply Chain Consultancy

Customer service FMCG Logistics Service Provider Dave Jordan Manufacturing Footprint Logistics ManagementWhether you call it co-packing or re-packing this involves the further manipulation of a previously finished and complete SKU.

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Overcome Manufacturing Supply Chain Challenges with Digital Planning

ToolsGroup

The manufacturing industry has a strong heritage of adopting game-changing technologies to deliver higher quality products more efficiently. In a recent KPMG study, 69% of manufacturing CEOs say acting with agility is “the new currency of business; if we’re too slow, we will be bankrupt.”

These Top Manufacturing Technology Trends will Fuel a Focus on Customer Experience in 2018

Cerasis

Going back to the Industrial Internet of things (IIoT), the use of Internet-connected technology increases risk in manufacturing. billion in 2018 alone, reports Michael Kotelec of Manufacturing.net , and this will bring a strong, robust boost to efficiency and productivity in manufacturing.

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5 Reasons Why Manufacturers Who Focus on Customer Experience Will Win

Cerasis

Manufacturers have always struggled to know their customers. Customers can place orders online, by phone, in person and in nearly any other means desirable. In addition, customers are continuing to demand lower prices and free shipping. Determine What Customers Want Today.

Understanding Your Safety Stock Calculations

Demand Solutions

If you manufacture or distribute products, it's safe to assume that you have a specified safety stock level— or at least we certainly hope you do. As the bell curve gets narrower, dispersion is less, and less safety stock is required for a given service level target.

Unwrapping production: How to transform packaging manufacturing

DELMIA Quintiq

To meet consumers’ increasing appetite for choice, Fast Moving Consumer Goods (FMCG) manufacturers develop a huge amount of Stock Keeping Units (SKUs). This has a direct impact on packaging manufacturers who now need to find ways to cope with more diverse demand.

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

Cerasis

The advancements in 3D printing and 'Additive Manufacturing,' coupled with supply chain efficiencies, could make distributed manufacturing a reality, ushering in the era of smart manufacturing. The Continual Coverage and Now Reality of Smart Manufacturing with 3D Printing.

How manufacturers optimize their inventories

ToolsGroup

Editor’s Note: Microsoft’s Colin Masson, Global Industry Director of Manufacturing Solutions (that's him on the left), sat down with me to discuss how manufacturers optimize their inventories. But that’s not the only shift in manufacturing.

ERP Sustains Manufacturing during COVID-19

IQMS

The COVID-19 pandemic has pushed manufacturers to rapidly shift gears, from addressing work-from-home policies to managing extreme swings in demand and uncertain supply chains. They maintain full visibility of the business and can continue to interact with customers and suppliers.

Transforming the manufacturing supply chain with MEIO

ToolsGroup

Microsoft’s Bill Moffett and I collaborated on an introductory blog on MEIO for manufacturing businesses. Imagine a worker sitting in a convenience store, reading a book, at 3:00 AM without having seen a customer in hours.

The Expanding Use of E-Commerce for Manufacturing Companies

Cerasis

How the Internet has transformed the manufacturing and order fulfillment process is no small secret. Manufacturing and shipping process have historically focused on producing a product, sending it to the store, and having a consumer purchase the product.

How manufacturers optimize their inventories

ToolsGroup

Editor’s Note: Microsoft’s Colin Masson, Global Industry Director of Manufacturing Solutions (that's him on the left), sat down with me to discuss how manufacturers optimize their inventories. But that’s not the only shift in manufacturing.

Digital transformation in manufacturing – The accelerators and roadmap for manufacturers

ThroughPut

Digital transformation spans across traditional roles of operations, sales, marketing, and customer service and creates value in numerous ways. The relevance of digital transformation in manufacturing. As more and more manufacturers adopt digital technologies, industry 4.0

Digital transformation in manufacturing – The accelerators and roadmap for manufacturers

ThroughPut

Digital transformation spans across traditional roles of operations, sales, marketing, and customer service and creates value in numerous ways. The relevance of digital transformation in manufacturing. As more and more manufacturers adopt digital technologies, industry 4.0

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

Navigating The End-to-End Journey

Supply Chain Shaman

Companies need shorter product cycles with easy customization. The company that plays to win does not strive to have the best manufacturing costs, or the best procurement practices; instead, the team focuses on winning together cross-functionally on a commonly held portfolio of metrics.

Climate Change will Drive Manufacturing Innovation

QAD

Manufacturing isn’t exempt from this pressure. Regardless of what laws politicians enact, customers want their purchasing dollars to go to those who behave responsibly. The manufacturing industry has adopted “Lean” techniques enthusiastically. Additive Manufacturing.

Lean Manufacturing: Is it Really Worth It? 16 Big Benefits Say, “Yes.”

Cerasis

Customer expectations of reliable quality and rapid delivery forces today’s manufacturers to either shorten cycle times or lose business. Customers simply switch suppliers when others are more capable of delivering within their preferred timeframes. Lean systems have provided a formidable operating strategy for leaders determined to achieve and maintain optimal operational systems and customer satisfaction levels. Who Needs Lean Manufacturing?

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Ironies

Supply Chain Shaman

I can now transfer funds in hours, but the average Days of Payables for a manufacturer has increased 30 days over the last decade. (It Customer Service Is Everywhere, but NOWHERE. Companies Say Customer First, But Can They Listen?

Lean Manufacturing

LeanCor

Companies will carry inventory masquerading as service parts, repair items, administrative suppliers, automobile fleets, and a host of other types of assets that are managed by setting and maintaining certain levels. Whenever decisions are made in purchasing, marketing, manufacturing, o r customer service, inventory levels across these asset types will be impacted. A Systems Approach to Inventory Management. Inventory Management.

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Seven Thoughts to Build a Customer-Centric Supply Chain Organization

Supply Chain Shaman

Customer segmentation, and building a customer-centric supply chain, is a popular topic at conferences. When I sit through sessions on building a customer-centric supply chain, I am looking for case studies on how companies have applied the concepts to drive greater value.

Real-time Information Increasingly Important for Manufacturers

QAD

Manufacturers Thrive on Timely Information. While this is an extreme example of timely information access from the financial sector, manufacturers are realizing the need to access timely data in order to rapidly respond to changing business conditions.

QAD Adaptive Applications Further Enables Adaptive Manufacturing Enterprises

QAD

This latest release further enhances our customers’ ability to intelligently adopt and boost adaptive manufacturing capabilities. Adaptive Manufacturing Enterprises can effectively address the increasing pace of change and disruption companies face today.

Avaya’s Four-Year Journey to a Best-in-Class Supply Chain – SupplyChainBrain & Kinaxis Video Series

Kinaxis

by Melissa Clow SupplyChainBrain attended our annual Kinexions user conference, and while there, they completed a number of video interviews with our customers. One involves a continuing trend toward specialization: companies focusing their efforts on research and development, while outsourcing manufacturing. Manufacturing is 100-percent outsourced.

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Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” We touched on Customer Satisfaction already.

How VR, 3D Printing & Predictive Analytics in the IOT are Currently Powering the Manufacturing Industry

Cerasis

Newer technologies have created entirely new methodologies for improving manufacturing, and the outlook is brighter than ever. So, let’s take a look at how our predictions for the first four manufacturing technology trends (Predictive analytics, 3D Printing, and VR) to watch for in 2016 stacked up. Predictive Analytics Became Commonplace to Manufacturing. Ultimately, manufacturers no longer have to concern themselves with what might sell well in the coming months.

[WHITE PAPER] The Trends that Will Forever Shape Manufacturing in 2018 & Beyond

Cerasis

Cerasis is excited to announce the release of an all new, exclusive, & educational resource “The Trends that Will Forever Shape Manufacturing in 2018 & Beyond” white paper! This is a must read for those in the manufacturing industry to stay on top of their games! Manufacturing is on the cusp of an explosion in growth and innovation in 2018. These facts set the stage for exponential manufacturing growth in 2018.

Celestica’s Top Priorities for Improving Forecast Accuracy – SupplyChainBrain & Kinaxis Video Series

Kinaxis

by Melissa Clow SupplyChainBrain attended our annual Kinexions user conference, and while there, they completed a number of video interviews with our customers. In this interview, hear Jeff Murphy, director of supply chain managed services with Celestica, describe how the company has improved forecast accuracy and demand visibility, against this backdrop of industry transformation.

Does Your Warehouse Need Voice?

Supply Chain Shaman

As complexity increases, manufacturers and distributors are seeking new ways to optimize customer service requirements and stem rising labor costs. Today, there are higher demands for customer service in the organization.

Common Copy Machine Problems and How to Fix Them! (Sponsored)

Supply Chain Game Changer

It could be a manufacturer error, if this is the case you can request a cartridge replacement from the manufacturer. If you have installed aftermarket toner, this could be the issue as aftermarket tones are often not in line with manufacturer codes. Subscribe Here! Email Address.

The Integrated Workforce in the Warehouse

Supply Chain Nation

Fulfilling e-commerce demand direct to consumers, shipping smaller, more frequent orders to customers, and integrating robotics and advanced automation mean there is no more “business as usual.” Second, they must accurately match labor resources to fast-changing daily and hourly fulfillment requirements to maximize customer service and efficiency. Customer service is improved while unplanned overtime is reduced. Work in the warehouse is changing rapidly.

Three ways supplier collaboration creates real value for manufacturers

ivalua

Let’s examine three ways that better collaboration with supply partners creates value for a manufacturer from product design through demand planning. The value created is higher customer satisfaction, greater working capital efficiency, and a lower operating cost for the supply chain.