Remove Customer Service Remove Freight Remove Sourcing Remove Sustainability
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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Unreimbursed Freight. Unreimbursed Freight.

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Now Is the Right Time for Supply Chains To Do the Right Things

The Logistics & Supply Chain Management Society

Better demand sensing, shifts in customer behaviours, predictive/prescriptive case studies, shift in inventory stocking strategy and customer service. Visibility into Tier I, II and III suppliers, de-risk by developing alternates, build practical BCPs (business continuity plans) and China + 1 sourcing strategy.

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Yellow Corp. (YRC Freight) and Surge Transportation Leave The Stage

Freightera

The third largest US trucking company Yellow (YRC Freight) and Surge Transportation freight brokerage are closing operations: Here’s what it means for shippers and transporters with the commentary from Freightera CEO, Eric Beckwitt Recent developments have sent ripples through the entire freight industry.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. Meanwhile, customer service levels improved by 2%.

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Blue Yonder is a Gartner® Magic Quadrant™ Leader 13 Years in a Row

BlueYonder

Our Customers Are Our First Priority Thanks to the strength of our TMS, our customers are achieving ambitious new customer-centric, sustainability, and efficiency goals in their operations. This year, we were recognized in both the Ability to Execute and the Completeness of Vision.

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A Long Road Ahead for Procurement Professionals Managing Their Supply Chains

ModusLink Corporation

Supply Chain Management In the ever-evolving world of freight and logistics, volatility has become the new normal. Procurement experts face transportation costs, customer demands, and high pressure on global container and air freight rates. This requires a proactive approach to compliance and a commitment to sustainability.

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Build Resilient Supply Chains That Weather Disruptions 

Logility

As the pandemic eased, ports suffered bottlenecks, natural disasters disrupted freight movement, railways suffered congestion, and new legislation further complicated the movement of goods. When this happens, you need alternate sources in different regions that can deliver the parts. It’s time for a digital, sustainable supply chain.