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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Unreimbursed Freight. Unreimbursed Freight.

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Supply Chain Digitization Gains Favor as Disruptions Continue

Logistics Viewpoints

Shippers, despite all obstacles, are expected to reduce freight spending, drive efficiency, and improve customer service every year with incremental improvements year-over-year. Due to this awareness, freight sourcing is receiving increased interest from shippers. Ease of use is also essential.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. Meanwhile, customer service levels improved by 2%.

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Fixing Your Supply Chain in 2022

Logistics Bureau

Short Term fixes might focus more on policies, like customer service or inventory. Meanwhile, Medium Term might be more on things like sourcing, freight or logistics outsourcing. What will you focus on in 2022 to improve your Supply Chain? Or maybe analysing cost to serve.

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Yellow Corp. (YRC Freight) and Surge Transportation Leave The Stage

Freightera

The third largest US trucking company Yellow (YRC Freight) and Surge Transportation freight brokerage are closing operations: Here’s what it means for shippers and transporters with the commentary from Freightera CEO, Eric Beckwitt Recent developments have sent ripples through the entire freight industry.

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The Tai Software Story with Walter Mitchell

The Logistics of Logistics

Walter has a successful track record as a hands-on technology leader responsible for teams across various business areas, including development, sales, and customer service. Tai customers know them for commitment to innovation, fast, efficient problem solving, and dedication to their success.

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AI in Logistics: A Sea of Potential Amidst Waves of Change

Freightos

” ( Source) Global freight, with its blend of structured processes, unpredictable variables and high frequency, is perhaps the most fertile playground for the AI revolution. It will change the way people work, learn, travel, get health care, and communicate with each other. Entire industries will reorient around it.