Kinaxis

APRIL 10, 2017

The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. Whether you work in business-to-business (B2B), business-to-consumer (B2C) or any other space, the reality is, we all have customers to serve.

Customer Service 254

Customer Service Supply Chain Planning Scenario Planning Supply Chain 254

4WL Consulting

AUGUST 31, 2017

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. The question is, how many hurdles does your company place between your checkout process and that tracking information?

Customer Service 130

Customer Service Logistics Network Optimization Software Cost Reduction Strategies 3PL 130

4WL Consulting

AUGUST 31, 2017

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. The question is, how many hurdles does your company place between your checkout process and that tracking information?

Customer Service 113

Customer Service Logistics Network Optimization Software Cost Reduction Strategies 3PL 113

QAD

DECEMBER 10, 2019

Digital transformation strategies are delivering more responsive solutions and real-time information to change the way organizations operate. This access “reduced the time information travels from Chicago to New Jersey by just four milliseconds, from 17 to 13 milliseconds.” . Manufacturers Thrive on Timely Information.

Manufacturing Procurement 134

Manufacturing Procurement Real-time Visibility Inventory Reduction Cost Reduction Strategies 134

Logistics Bureau

JANUARY 11, 2021

In this article we will look at the topic of customer service: getting it right in your business, understanding the implications for your distribution network, and how you can extract more value —and get more cost—out of your business. Do you have challenges in your business around customer service?

Customer Service 57

Customer Service Network Design Software Logistics Network Optimization Software How To 57

Kinaxis

NOVEMBER 26, 2014

Reason #8 Keeping supply chain information in silos (and preventing your users from making the best decisions). They do this by preventing them from getting (or making it very difficult to get) any more information than they absolutely need to do their specific job. Reason #5 Not having a supply chain risk management process.

Supply Chain Planning Software 256

Supply Chain Planning Software Supply Chain Design Software Supply Chain Planning Supply Chain Software 256

The Logistics of Logistics

APRIL 22, 2024

This success, coupled with invaluable learning experiences, paved the path to the establishment of Linear Logistics, a full-service logistics firm based in Calgary. With a strong dedication to unparalleled customer service, Linear Logistics has flourished under his and his co-founder, Andrew’s guidance.

Logistics Network Optimization Software 204

Logistics Network Optimization Software Logistics North America Canada 204

ModusLink Corporation

APRIL 5, 2017

In the supply chain and logistics industry, exception management is often defined as a process that’s set up to capture information that sets outside the normal parameters of doing business – exceptions to the normal flow of your supply chain, from consumer purchase to packing and shipping to delivery on a customer’s doorstep.

Customer Service 68

Customer Service Logistics Network Optimization Software Procurement Solutions Shipping 68

Supply Chain Game Changer

NOVEMBER 18, 2018

Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Understand your customer’s most preferred channels. First, understand where your customer are.

Customer Service 58

Customer Service Omnichannel Supply Chain Design Software Waste Reduction 58

Supply Chain Shaman

MAY 15, 2023

When I use the research, I keep the information on the respondent–name, company, title, and individual comments–confidential. Functional excellence throws the supply chain out of balance decreasing results on a balanced scorecard of growth, margin, inventory turns, customer service and ROIC (Return on Invested Capital).

Manufacturing Procurement 436

Manufacturing Procurement Optimal Sourcing Agile and Lean Supply Chain Supply Chain Planning 436

The Network Effect

JULY 17, 2015

In addition to Market, Income Statement, and Balance Sheet information, we monitor financial health through a series of ratios such as liquidity, leverage, coverage, operating, and expense to sales. But what are the hidden costs of providing these higher levels of customer service?

Customer Service 100

Customer Service Cost Reduction Strategies Data Management Expense Reduction 100

Supply Chain Shaman

JANUARY 25, 2024

My definition of a network is the bi-directional information exchange of manufacturing, procurement, quality, and transportation signals across multiple tiers of trading partners in a many-to-many trading partner information exchange with minimal latency. Time to Get Information Solving the problem is complex. Customer Service.

Supply Chain Network Software 264

Supply Chain Network Software Manufacturing Procurement Inventory Reduction Purchasing Skills 264

Logistics Viewpoints

OCTOBER 19, 2023

By the end of the year, I realized that the arrival window was merely being postponed automatically and repeatedly at the same cadence, so I called customer service. The distribution center (DC) hadn’t released the order, but customer service didn’t have access to the right systems to see exactly what was wrong.

Supply Chain Planning Software 225

Supply Chain Planning Software Supply Chain Design Software Supply Chain Software Supply Chain Planning 225

EMERGE App

MARCH 11, 2021

The higher the safety stock, the better the company’s customer service. The firm won’t have to backorder an item where the customer waits until the next cycle or even lose the customer to a competitor. The information is later used for reordering materials as required. Buffer inventory checks on stock-outs.

Inventory Reduction 52

Inventory Reduction Inventory Inventory Management Software Manufacturing Procurement 52

Supply Chain Shaman

APRIL 16, 2024

The sad fact is that most planners spend six to seven hours a day in meetings and struggle to get timely information. This week, I was at Informs Analytics Conference. The focus was driving efficiency improvements (reducing costs and improving customer service.) Maximize Customer Service Agile 6.

Supply Chain Planning Software 217

Supply Chain Planning Software Supply Chain Design Software How To Inventory Reduction 217

The Network Effect

NOVEMBER 18, 2016

The post The Importance of Real-time Information in Retail Supply Chain Management appeared first on The Network Effect. by Sarah Miller, Business Writer, AF Logistics Online businesses understand that timing can mean everything in the world of supply.

Retail 100

Retail Supply Chain Supply and Demand Logistics Network Optimization Software 100

Stord

APRIL 24, 2024

The opportunities lie in leveraging these technologies to optimize inventory management, ensure transparency, and provide personalized customer experiences , ultimately leading to increased operational efficiency and competitiveness. Customer service also could likely see improvements as this technology becomes more widespread (e.g.,

Supply Chain Planning Software 88

Supply Chain Planning Software Logistics Network Optimization Software Forecasting Software Predictive Analytics Software 88

QAD

FEBRUARY 22, 2022

Here’s a look at how the role of customer service representative has changed over the years, and why traditional ERP no longer meets the changing needs of customers. Customer service reps are responsible for communicating with the customer, including processing orders and order changes.

Customer Service 85

Customer Service Manufacturing Inventory Management Software Analytics Software 85

Supply Chain Movement

DECEMBER 14, 2015

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value. By helen Armstrong.

Supply Chain Planning Software 60

Supply Chain Planning Software Groups Supply Chain Planning Customer Service 60

Supply Chain Game Changer

DECEMBER 6, 2018

For these reasons, many customers will want to know the exact location and status of the items they ordered to ensure that it will safely arrive in their homes. Nowadays, it’s not enough to partner with a trustworthy courier service. Providing tracking information is one of the best ways you can show this. Final Thoughts.

Eliminating Excel in Purchasing 52

Eliminating Excel in Purchasing Packaging Logistics Network Optimization Software Procurement Solutions 52

Enterra Insights

JULY 2, 2019

Customer service is critical for business success and brand reputation. Exasperated or angry customers have numerous avenues to vet their frustrations and discourage others from becoming customers of unfriendly or hard-to-work with businesses. AI and customer service. Kannan, co-founder and CEO of [24]7.ai,

Customer Service 154

Customer Service Cost Reduction Strategies Modeling Software Purchasing Training 154

Supply Chain Brain

JANUARY 31, 2024

How can 3PLs provide their clients with outsourced logistics support in an operating environment characterized by increasingly scarce labor, unexpected and often disruptive events, and information overload?

Customer Service 98

Customer Service Logistics Network Optimization Software 3PL Logistics 98

Supply Chain Shaman

JANUARY 9, 2024

While I believe that customer service and ESG should be included in the balanced scorecard, I cannot find a set of data across industries good enough to drive this comparison. I used to think that supply chain performance could be defined by the trade-offs between customer service, cost and inventory strategies.

Supply Chain Planning Software 287

Supply Chain Planning Software Pharmaceutical Supply Chain Planning Gartner 287

ToolsGroup

MARCH 30, 2022

Using ToolsGroup, the coffee brand keeps inventory levels of capsules and machines to a minimum and improves customer service by ensuring product availability within all sales channels. What impact does the solution have on the omnichannel customer experience?

Supply Chain Planning Software 317

Supply Chain Planning Software Optimization Software Modeling Supply Chain Optimization 317

Enterra Insights

NOVEMBER 10, 2022

It may sound ironic, but many experts suggest that cognitive technologies (aka artificial intelligence) can help businesses provide the personalized customer service and customer experiences that consumers desire. This begs the question: Can artificial intelligence (AI) provide a genuine customer experience (CX)?

Demand Planning Software 147

Demand Planning Software Procurement Solutions Procurement Analytics Expense Reduction 147

DELMIA Quintiq

DECEMBER 1, 2021

The solution’s algorithms consider all constraints linked to route planning, resources and workforce, as well as your profit margins, costs and customer service levels. DELMIA’s Last Mile planning solution has helped many logistics companies handle high-volume operations with ease.

Supply Chain Planning Software 296

Supply Chain Planning Software Scenario Planning Logistics Network Optimization Software Resource Reduction 296

ShipBob

APRIL 30, 2023

An eye-popping 94% of customers say that positive customer service experiences make them more likely to buy again. Improving your ecommerce customer service can have a strong impact on your brand reputation, customer retention, and revenue. This is where customer service levels come in.

Customer Service 52

Customer Service Optimal Sourcing Procurement Analytics Optimization Software 52

Supply Chain Network

SEPTEMBER 7, 2011

By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. For additional information, visit us at www.scotts.com. In the U.S.,

Customer Service 87

Customer Service Supply Chain Planning Software Modeling Software Distribution 87

Elementum

JANUARY 16, 2024

By utilizing technology to automate complex business processes—such as production, employee onboarding, and customer service—companies can enhance productivity, efficiency, and promote innovation. By streamlining their work and reducing errors, businesses can increase productivity and enhance the customer experience 1.

Supply Chain Software 78

Supply Chain Software Cost Reduction Strategies Resource Reduction Inventory Reduction 78

ModusLink Corporation

AUGUST 19, 2015

The post The Advantages of Real-Time Supply Chain Information appeared first on ModusLink Global Solutions. The slightest mistake or oversight could cause product delays, leading to loss of sales to competitors. To […].

Supply Chain Software 60

Supply Chain Software Supply Chain Supply and Demand Global 60

SYSPRO Smarter ERP

APRIL 26, 2023

If departments work in silos, this can significantly limit how well the business operates and the ability to use information to make smart decisions. This information can keep inventory levels optimized to avoid common problems of over- or under-stocking and wastage due to the holding of obsolete stock.

Manufacturing Procurement 98

Manufacturing Procurement Optimal Sourcing Supply Chain Design Software Optimization Software 98

Logility

DECEMBER 15, 2023

An advanced inventory planning solution automatically determines the proper inventory control parameters for each SKU or location combination, leading to improved customer service with less inventory investment. With a complete S&OP solution , days or weeks can be eliminated from the planning process.

Optimal Sourcing 175

Optimal Sourcing Supply Chain Planning Software Optimization Software Supply Chain Software 175

ToolsGroup

SEPTEMBER 6, 2023

The study provides competitive analysis and ranking of the leading service vendors in the form of its SPARK Matrix. The comprehensive analysis provides strategic information for users to evaluate different provider capabilities, competitive differentiation, and market positions.

ToolsGroup 156

ToolsGroup Optimization Software Supply Chain Design Software Supply Chain Planning Software 156

Elementum

DECEMBER 14, 2023

This technology can be applied across different industries and functional areas, such as customer service, finance, human resources, and supply chain management. Additionally, AI can analyze large volumes of data to identify patterns, trends, and insights that can inform better decision-making and drive business growth.

Sourcing Strategies 78

Sourcing Strategies Supply Chain Software Optimal Sourcing Predictive Analytics Software 78

Kuebix

AUGUST 26, 2020

Shippers with complete visibility across their supply chains are able to improve operational efficiencies, provide better customer service and leverage detailed analytics to make better informed […]. The post Complete Supply Chain Visibility with Trimble Visibility in Kuebix TMS appeared first on Kuebix.

Real-time Visibility 176

Real-time Visibility Supply Chain Visibility Supply Chain Planning Supply Chain 176

DELMIA Quintiq

JULY 27, 2023

MES) This shop-floor application directs the activities of labor, resources and materials to provide the right information at the right time. I’ll start by examining the differences between the two. What is a Manufacturing Execution System?

Real-time Visibility 296

Real-time Visibility Optimization Software Supply Chain Network Software Logistics Network Optimization Software 296

Logistics Viewpoints

AUGUST 16, 2022

During my time as a professional cyclist, I learned that the more information and technology I could leverage, the faster I rode. In athletics, I was just touching the surface of how to incorporate information technology into understanding human potential.

Optimal Sourcing 163

Optimal Sourcing Company Price Mitigation Strategies Logistics Network Optimization Software 163