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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2].

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IT Procurement: How to Purchase IT Products and Services Effectively

Precoro

Strong companies depend on a range of hardware and software solutions to support key business processes like customer service, financial management, and supply chain operations. This article encompasses the best practices for planning and executing successful IT procurement strategies. What is IT procurement?

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Production Planning Software: Your Comprehensive Guide

Logility

Your Comprehensive Guide to Production Planning Software The benefits of production planning software vs scheduling are about the granularity of the plan: capacity plans (or master production schedules) are not granular and factor in less granular things, like high level capacity, forecasts, inventory, and transfer times.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. That’s why the supply chain team proactively kicked off a series of meetings. The solution also promotes collaboration.

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What is Procurement Management?

Unleashed

Procurement management directly impacts your bottom line, making it a critical component of running a profitable product-based business. In this article, we look at the different stages of procurement management. We’ll also explore project procurement management and the relationship between procurement and supply chain management.

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Nespresso Optimizes Orders and Inventory with End-to-End Digital Supply Chain Planning

ToolsGroup

Using ToolsGroup, the coffee brand keeps inventory levels of capsules and machines to a minimum and improves customer service by ensuring product availability within all sales channels. What critical issues have you addressed with this solution? What impact does the solution have on the omnichannel customer experience?

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Are You Caught in Word Salad Dribble?

Supply Chain Shaman

His comments are the same–he feels that I identify problems but do not adequately define the solutions. He feels that based on his years of experience with a software provider, he has a whizzbang technology. The approaches add waste and increase risk when companies think that they are investing in solutions to do the opposite.