Remove Customer Service Remove North America Remove Shipping Remove Sourcing
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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

Ferguson provides plumbing and heating products to 9 specialist customer groups – over a million customers – in the US and Canada. The company sources goods from 36,000 suppliers out of 30 nations. A market distribution center has the capability of both regional distribution center and that of a final mile ship hub.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.

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Seven Mistakes You Wish Your CFO Had Not Made You Make

Supply Chain Shaman

Overall lead times from North America to Asia took 17 days longer than from Asia to North America, or 25% longer. Source E2open Shipping Index). He asked me to help him understand why his customer service and shipment reliability were poor. We started the conversation with sourcing.

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Seven Mistakes You Wish Your CFO Had Not Made You Make

Supply Chain Shaman

Overall lead times from North America to Asia took 17 days longer than from Asia to North America, or 25% longer. Source E2open Shipping Index). He asked me to help him understand why his customer service and shipment reliability were poor. We started the conversation with sourcing.

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Way More Than Visibility with Adam Compain

The Logistics of Logistics

And for 21 years, Adam has been the Executive Director of the nonprofit he founded to export charitable goods from North America. Need for better information to fulfill modern customer expectations. Value to finding the clean and accurate source of truth. What happens when machine learning meets ocean shipping?

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Here’s Why Supply Chain Convergence is the Future of Ecommerce

ShipBob

It can happen simply due to ineffective planning, risk management, warehouse use, or sourcing strategies. It’s a form of supply chain digitization that ensures every element, from sourcing raw material inventory to product delivery, is coordinated and managed through a centralized platform. This kind of setup often leads to problems.

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Why Financial Reengineering Does Not Equal Supply Chain Improvement

Supply Chain Shaman

Financial reengineering focuses on the optimization of short-term results that are usually based on a functional analysis of source, make, or deliver. Few consultants understand the interrelationships between source, make and deliver. I am a big fan of both his leadership and that of Annette Clayton, now COO of North America.