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How Can You Improve Value in Your Supply Chain?

Supply Chain Shaman

I laugh when business leaders tell me that they are going to replace their current supply chain planning technologies with “AI.” Each supply chain planning technology at the end of 2024, went through disruption–change in CEO, business model shift, layoffs, re-platforming and acquisitions. The reason?

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Schneider Electric’s Supply Chain Design Journey

Logistics Viewpoints

Schneider Electric has been working to simplify its supply chain over the last few years. This French public multinational was selected as having the best global supply chain by a leading analyst firm. Schneider Electric’s supply chain operation is of great interest to other practitioners.

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FMCG - 7 Top Tips To Tip-Top Customer Service

Enchange Supply Chain Consultancy

Service with a smile? Do FMCG companies delude themselves on Customer Service (CS) performance? Whatever service related Key Performance Indicator (KPI) you measure, the objective is to see how you are performing both internally and at a retailer or outlet level and importantly, against peers. Service please!

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The post Does Perfect Customer Service Make Sense? Ipsen, a global bio-pharmaceutical company , disproves that. appeared first on Logistics Viewpoints.

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

In the aftermath of the pandemic, supply chain inadequacies have been revealed in a new and stark light. Most found themselves ill-prepared for the magnitude of disruption in supply and demand, followed soon after by political unrest, labor and material shortages, and sharp inflation.

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My Favorite AI Use Cases

Supply Chain Shaman

Traditional supply chain planning was defined by the theory of constraints and the Deming Wheel of Plan, Do, Check, and Act (PDCA) philosophies. If they do respond, the most common answer is improving forecast error, customer service, and reducing cost without reflecting uncertainty. This is the world of best practices.

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The 7 Truths of Customer Service in Your Supply Chain

Logistics Bureau

Customer service is not the first thing that most people think of when it comes to logistics, but it’s an integral part of the supply chain. After working with hundreds of companies over decades, you’d probably be surprised by how many are getting things wrong.

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Parts Town: An O2C Journey from Manual Processing to Digital Transformation

Speaker: Sarah Gibson, Platinum Operations Manager

Increased focus on customer service activities rather than data entry. You’ll learn about the implementation of Esker’s AI-driven solution along with some of the biggest benefits achieved, including their: Ability to scale with 35% growth while maintaining business continuity. February 20, 2019 11.00 AM PST, 2.00 PM EST, 7.00