Logistics Viewpoints
NOVEMBER 18, 2024
Schneider Electric has been working to simplify its supply chain over the last few years. This French public multinational was selected as having the best global supply chain by a leading analyst firm. Schneider Electric’s supply chain operation is of great interest to other practitioners.
Enchange Supply Chain Consultancy
JANUARY 29, 2025
Service with a smile? Do FMCG companies delude themselves on Customer Service (CS) performance? Whatever service related Key Performance Indicator (KPI) you measure, the objective is to see how you are performing both internally and at a retailer or outlet level and importantly, against peers. Service please!
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Logistics Viewpoints
NOVEMBER 23, 2020
In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The post Does Perfect Customer Service Make Sense? Ipsen, a global bio-pharmaceutical company , disproves that. appeared first on Logistics Viewpoints.
Logistics Bureau
JANUARY 21, 2025
Customer service is not the first thing that most people think of when it comes to logistics, but it’s an integral part of the supply chain. After working with hundreds of companies over decades, you’d probably be surprised by how many are getting things wrong.
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In the aftermath of the pandemic, supply chain inadequacies have been revealed in a new and stark light. Most found themselves ill-prepared for the magnitude of disruption in supply and demand, followed soon after by political unrest, labor and material shortages, and sharp inflation.
ToolsGroup
JUNE 10, 2022
There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.
ToolsGroup
MARCH 31, 2025
In the fast-paced world of modern supply chains, traditional forecasting methods fall short. Advanced supply chain planning is being transformed by probabilistic forecasting , which revolutionizes demand forecasting, supply planning, and inventory optimization. The result?
Speaker: Sarah Gibson, Platinum Operations Manager
Increased focus on customer service activities rather than data entry. You’ll learn about the implementation of Esker’s AI-driven solution along with some of the biggest benefits achieved, including their: Ability to scale with 35% growth while maintaining business continuity. February 20, 2019 11.00 AM PST, 2.00 PM EST, 7.00
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