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I laugh when business leaders tell me that they are going to replace their current supplychain planning technologies with “AI.” Each supplychain planning technology at the end of 2024, went through disruption–change in CEO, business model shift, layoffs, re-platforming and acquisitions. The reason?
Schneider Electric has been working to simplify its supplychain over the last few years. This French public multinational was selected as having the best global supplychain by a leading analyst firm. Schneider Electric’s supplychain operation is of great interest to other practitioners.
Service with a smile? Do FMCG companies delude themselves on CustomerService (CS) performance? Whatever service related Key Performance Indicator (KPI) you measure, the objective is to see how you are performing both internally and at a retailer or outlet level and importantly, against peers. Service please!
In supplychain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The post Does Perfect CustomerService Make Sense? Ipsen, a global bio-pharmaceutical company , disproves that. appeared first on Logistics Viewpoints.
In the aftermath of the pandemic, supplychain inadequacies have been revealed in a new and stark light. Most found themselves ill-prepared for the magnitude of disruption in supply and demand, followed soon after by political unrest, labor and material shortages, and sharp inflation.
Traditional supplychain planning was defined by the theory of constraints and the Deming Wheel of Plan, Do, Check, and Act (PDCA) philosophies. If they do respond, the most common answer is improving forecast error, customerservice, and reducing cost without reflecting uncertainty. This is the world of best practices.
Customerservice is not the first thing that most people think of when it comes to logistics, but it’s an integral part of the supplychain. After working with hundreds of companies over decades, you’d probably be surprised by how many are getting things wrong.
There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customerservice—and a top-notch experience–is one of the most important in driving retention.
In the fast-paced world of modern supplychains, traditional forecasting methods fall short. Advanced supplychain planning is being transformed by probabilistic forecasting , which revolutionizes demand forecasting, supply planning, and inventory optimization. The result?
Speaker: Sarah Gibson, Platinum Operations Manager
Increased focus on customerservice activities rather than data entry. You’ll learn about the implementation of Esker’s AI-driven solution along with some of the biggest benefits achieved, including their: Ability to scale with 35% growth while maintaining business continuity. February 20, 2019 11.00 AM PST, 2.00 PM EST, 7.00
In the fast-paced world of modern supplychains, traditional forecasting methods fall short. Probabilistic forecasting is revolutionizing demand forecasting, supply planning, and inventory optimization by significantly improving forecast accuracy and decision-making across distribution networks. The result?
The adoption of AI in supplychain automation is enabling companies to make more accurate decisions, reduce cycle times, and better manage complexity. AI in supplychain automation is gradually reshaping how core functions operate, particularly in procurement, warehousing, and logistics.
Let me explain, if you fill out one of my surveys on LinkedIn, I share the research results in front of the paywall (I believe that supplychain research should be readily available and not locked behind a paywall.) (If Most see their supplychain as fixed and insular. So, you might say, so what Lora?
Today, in supplychain planning, this could not be further from reality. Employees Cannot Get to the Right Data at the Speed of Business A war is raging between Oracle, Salesforce and SAP to automate supplychains. Supplychain was defined in 1982 as interoperability between source, make and deliver.
Safety Stock: Navigating SupplyChain Volatility Through Strategic Inventory Planning Demand volatility represents a critical challenge for supplychain executives today, with safety stock emerging as a key strategic tool to mitigate market uncertainties.
Why Transformation Is a Boardroom Priority Supplychain management is now a core strategic concern for business leaders. Companies that fail to modernize face supply shortages, revenue loss, and regulatory risks. The Shift from Cost-Cutting to Resilience For years, supplychains prioritized cost reduction over resilience.
This strategic partnership aims to improve demand planning efficiency, optimize inventory performance, and elevate service levels. Ciavarella’s efficient distribution system, coupled with a highly qualified staff, allows for rapid and punctual delivery, setting a new standard in customerservice within the industry. “In
As the logistics industry prepares for the 2021 supplychain trends, an uncertain future becomes the problem. The post 6 Key 2021 SupplyChain Trends to Watch appeared first on Transportation Management Company | Cerasis. So as the year has.read More. So as the year has.read More.
Self-congratulations notes abounded this week as vendor-after-vendor shared their rankings on the Gartner Magic Quadrant for SupplyChain Planning. I believe that the Gartner Magic Quadrant is a barrier to progress in supplychain planning, and that vendors that rally in support have a false sense of superiority.
Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supplychain resilience. Background The Council of SupplyChain Resilience met for the first time this month. What is supplychain resilience? The reason?
The Covid-19 pandemic tested the global supplychain. Like riding a bumpy road, the supplychain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supplychain leaders, I share lessons learned. Customerservice is red.
And how can supplychain planning help? In one project, I am interviewing over fifty supplychain leaders on their perceived impact of advanced planning, what makes a good plan, and how effectively they use the technology. I am also writing the new edition of the SupplyChains to Admire.
Many companies learned the hard way during the Covid pandemic that their supplychains were not nearly as resilient as they thought. These companies were not able to adapt and recover from the pandemic-induced disruptions quickly and effectively enough to avoid financial or customerservice harm.
How CPG leaders can reduce costs without hurting supplychain performance fbaker Tue, 06/03/2025 - 09:18 In the consumer packaged goods (CPG) industry, SG&A (Selling, General, and Administrative) costs have long been a go-to target for improving margins. But today’s market is anything but typical. Want to learn more?
For the past few years, the news has been filled with stories about supplychain disruptions, supplychain fragility, and the need for supplychain resilience. A term once prominent in supply discussions optimization isn’t heard quite as often as it used to be.
Global supplychains have been tested repeatedly by a series of disruptive events, including the COVID-19 pandemic, U.S.-China In response, many organizations have shifted toward decentralized and regionalized supplychain models, distributing production and sourcing across multiple regions.
Today, we published The SupplyChains to Admire for 2023. SupplyChains to Admire Winners 2023 Examine Your Own Paradigm. Most supplychain leaders are stuck in their own paradigms. As an old gal, with over forty-years of supplychain experience, writing this report for ten years taught me many lessons.
Mark Baxa , John Delgado and Joe Lynch discuss supplychain shock waves: strategies for survival and success. Mark is the President and CEO of the Council of SupplyChain Management Professionals (CSCMP), a global organization dedicated to advancing the supplychain profession. He also co-leads the St.
What is Demand Forecasting in SupplyChain Management? Demand forecasting in supplychain management is the process of predicting customer demand, supply trends, and pricing fluctuations. To help you stay ahead, here are four strategies that supplychains leaders are using to win at demand forecasting.
What is Demand Forecasting in SupplyChain Management? Demand forecasting in supplychain management is the process of predicting customer demand, supply trends, and pricing fluctuations. To help you stay ahead, here are four strategies that supplychains leaders are using to win at demand forecasting.
Even before the Covid-19 pandemic disrupted global supplychains and upended the global economy, supplychain experts insisted that supplychain resilience was essential. There is a] need to prepare supplychains not only to survive, but to thrive in chaos.”[1] The reason?
Shortages of products from toilet paper to microchips during the coronavirus pandemic highlighted the value of supplychain resiliency, and the opportunities for companies that aren’t as prepared as they would like. By contrast, supplychains that are too lean may not have enough flexibility and redundancy to survive unscathed.
In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supplychain excellence. In my post Mea Culpa, I reference my work with the Gartner SupplyChain Hierarchy of Metrics. ” Let’s face it all supplychains have error.
This is a story for the Eds, Franks, and Toms working together in supplychains across the globe. It is also a story for a young supplychain manager attempting to make a difference, but feeling stymied. Efficient supplychains may not be the most effective. Need for SupplyChain Leadership.
”) So, I sat across from a stranger on a cold winter night, the only thing that we had in common was our experience in supplychain planning. . And won’t the supplychain follow suit?” The supplychain planning industry is fraught with big claims with little substance.
Today’s article is the fifth part in a series featuring surveys from APQC on supplychain topics including ESG in supplychain , environmental sustainability , last mile , digital transformation. In May 2024, APQC gathered insights from supplychain professionals on Robotic Process Automation in supplychain.
ARC Advisory Group has been covering the SupplyChain Planning ( SCP ) market for 17 years. The pandemic brought home the need for companies to run agile and resilient supplychains. Supplychain agility reflects a company’s ability to respond quickly to surges or plummeting demand.
Per $1 billion in company revenues, no supplychain application has a better return on investment (ROI) than network design! The larger the supplychain, the bigger the payout. This supplychain spanned across 24 nations. Further, these projects are not for the faint of heart. These were the easy savings.
In late 2023, we conducted a survey of 1,000 supplychain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. The results of the research report How Bad Is the SupplyChain and Logistics Workforce Challenge?
Last year, many in the supplychain technology industry were warning companies all over the globe to prepare for the unknown. There is optimism around the corner, but a sunny outlook isn’t enough; it’s past time for supplychain leaders to transform their supplychains to become more agile.
If your company’s supplychain survived 2020 and the disruptions of early 2021, it’s safe to say it has passed the supplychain resiliency test. Supplychain disruption has many sources: tariffs and trade disputes, natural disasters, pandemics, economic uncertainty and cybersecurity attacks.
Supplychain management has been in the news. But the intricacies of supplychain management are beyond the grasp of most. One key solution used to help manage complex supplychains is supplychain planning (SCP). Supplychain planning is a complex solution.
I work in supplychain. If I had done due diligence, I’d have seen the warnings – the retailer had pretty pictures on their website, but their supplychain failed them, creating an eleven-month saga and unhappy customer. The failure was in supplychain orchestration – connecting planning to execution.
Nespresso’s complex coffee supplychain. It’s no simple task providing customers access to the full range of capsules and coffee machines on all sales channels, across more than 70 boutiques in Italy, while optimizing inventory levels. What drove Nespresso’s supplychain planning project? Optimized transport.
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