The Quietly Growing Conundrum of Online Returns
Logistics Viewpoints
DECEMBER 6, 2022
The Dirty Secret of E-Commerce. The continued growth in e-commerce retail sales has been largely driven by factors such as convenience, product selection and lower prices. In the U.S, 21% of online orders were returned in 2021, up from 9% in 2019. Compare this to the 9% returns rate of purchases made in-store.
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