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A Wish for 99+ Percent Customer Service

ToolsGroup

For those finishing up their 2016 strategic goals, or perhaps looking for a Christmas wish or a New Year’s resolution, here is one to consider: a 99+% customer service level for your supply chain. Despite the heightened service levels, the company operated their entire distribution network with less than two weeks of inventory.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Reportedly McCarthy’s goal is to transform the company “ primarily into a subscription-based company rather than an equipment manufacturer.”

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Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. Workforce shortages are severe and they are taking a toll on customer service.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Interestingly, in Q3 2023, 38% of manufacturers, distributors and retailers missed their target for revenue guidance for the quarter. The result was restatement.

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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

The goods flow through 3 import centers, 14 strategically located distribution centers in North America, 106 final-mile shipping hubs, and nearly 1,700 branch locations. In Nashville, we are looking at adding a second level of robotics, a shuttle system manufactured by TGW. These trucks range in size from semi-trucks to delivery vans.

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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

Nvidia, Northrup Grumman, PACCAR Inc, PCA (Packaging Corporation of America), ResMed, Rockwell Automation, Ross Stores, Taiwan Semiconductor Manufacturing (TSMC) Company, Tempur-Pedic, TJX, Toro, Toyota, West Pharma, United Tractors, and Urban Outfitters. There Is No Perfect Measurement System. Not as Simple as a Triangle. be careful.

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Building a Company and a Network with Nicole Glenn

The Logistics of Logistics

Nicole credits her success with an amazing team that consistently provides superior customer service, real-time updates, precision, and open communication. She is a member of The Expedite Association of North America, Women in Trucking, and the Transportation Intermediaries Association.