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A Wish for 99+ Percent Customer Service

ToolsGroup

For those finishing up their 2016 strategic goals, or perhaps looking for a Christmas wish or a New Year’s resolution, here is one to consider: a 99+% customer service level for your supply chain. Despite the heightened service levels, the company operated their entire distribution network with less than two weeks of inventory.

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Stord Acquires ProPack, Nutrition and Supplement Fulfillment Leader with Temperature-Controlled Warehouses across North America

Stord

With a strong commitment to customer service excellence, ProPack has built a reputation for providing exceptional support and delivering top-notch performance. This aligns seamlessly with Stord's customer obsession and further solidifies the value-add Stord brings to its customers.

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Understanding the Canadian Logistics Landscape with Dean Duffin

The Logistics of Logistics

This success, coupled with invaluable learning experiences, paved the path to the establishment of Linear Logistics, a full-service logistics firm based in Calgary. With a strong dedication to unparalleled customer service, Linear Logistics has flourished under his and his co-founder, Andrew’s guidance.

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Blind Spots of Visibility with Andrew Wimer

The Logistics of Logistics

Andrew is Director, Operations – North America Activations for Descartes , a global leader in on-demand, software-as-a-service solutions for logistics businesses. Andrew Wimer and Joe Lynch discuss the blind spots of visibility. Connect with Descartes MacroPoint on LinkedIn , X and Facebook.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Bob Ferrari. © Copyright 2022, The Ferrari Consulting and Research Group and the Supply Chain Matters® blog. All rights reserved.

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Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. Workforce shortages are severe and they are taking a toll on customer service.

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The Freight Broker’s Secret Weapon with Nick Schrock

The Logistics of Logistics

Valoroo offers affordable, talent solutions offshore in the Philippines and Latin America. Popular roles include track and trace, carrier sales, dispatch and load planning, third shift and weekend support, accounting, and customer service. About Nick Schrock Nick Schrock is the CEO and founder of Valoroo.

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