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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. Ipsen, a global bio-pharmaceutical company , disproves that. The post Does Perfect Customer Service Make Sense? appeared first on Logistics Viewpoints.

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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. A Comparison Of Company Performance To Industry Average.

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Increasing Service Part Market Revenue with Better Customer Service

Logility

The first example I gave is leading to potential loss of sales, which is difficult to quantify unless your company keeps track of customer repetitive buys and/or inquires, which could be fulfilled directly. The rule of thumb says that for every percentage point of service part availability, revenue grows ¼ of a percent.

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Life Sciences Supply Chain Inventory Optimization

Logility

The life sciences are integral to the quality of life and lifespan, but the field faces some uniquely difficult inventory challenges. You can then take it a step further with multi-echelon inventory optimization (MEIO), which provides visibility to everything from raw materials, to finished goods.

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

What’s also clear is that to not merely survive but thrive in the today’s volatile global market, companies need to take a more synchronized approach to their various business processes. These challenges didn’t end with the pandemic; it’s clear that disruption is here to stay as the so-called “new normal.”

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ipsen also need to reduce their lead times.

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Multi-echelon Inventory Optimization vs Inventory Optimization

ToolsGroup

Now consider that by not optimizing your inventory from a global vantage point you may be creating, if not outright chaos, a much less efficient network than you could have. When it comes to inventory management, each piece must operate as a part of a global integrated system to be most effective.

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