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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Today, there’s little reason for customers to stick with a company if they are not satisfied. There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Lush: A Retailer with Customer Service that Builds a Relationship with Buyers.

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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Minkow reports her company’s top ten retailers this year are: Target, Apple Store, Sephora, Home Depot, DSW, Levi Strauss, Nike, Walmart, American Eagle, and Ulta. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. ”[2].

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. There are different tools, goals, and market dynamics. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. The freight market is mercurial.

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Ways Food and Beverage can Build Resilience with Supply Chain Optimization Software

Logility

From harvest to hands, the food & beverage (F&B) industry leaves no room for guesswork, especially without supply chain optimization software. This reality is compelling F&B companies to rethink their strategies and approach to supply chain optimization and demand planning. And that’s pretty astonishing.

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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. A Comparison Of Company Performance To Industry Average.

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IT Procurement: How to Purchase IT Products and Services Effectively

Precoro

Strong companies depend on a range of hardware and software solutions to support key business processes like customer service, financial management, and supply chain operations. This article encompasses the best practices for planning and executing successful IT procurement strategies.

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Supply Chain Planning Solutions are Not Just for the Big Boys

Logistics Viewpoints

Jeff Baker, Vice President of Shared Services at Myers Industries. Companies implementing supply chain planning (SCP) have traditionally been very big companies or companies with complex supply chains. Neither of the customers highlighted in this article fall into that category.