article thumbnail

Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Minkow reports her company’s top ten retailers this year are: Target, Apple Store, Sephora, Home Depot, DSW, Levi Strauss, Nike, Walmart, American Eagle, and Ulta. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. ”[2].

article thumbnail

Your supply chain is costing you money – Reason #9: Relentless pursuit of one metric at the expense of other metrics.

Kinaxis

Reason #9 Relentless pursuit of one supply chain metric at the expense of other metrics. Imagine that your child brings home their report card and it’s a mix of good and fair grades. Yet, these are similar instructions as what is passed down to the supply chain from executives focused on a specific supply chain metric.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

GlobalTranz

Sure, supply chain cost reduction is important in reducing the cost of goods sold (COGS) and increasing profit, but there are other measurements which should not be forgotten. 3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. 10 Soft Metric Considerations in Measuring Supply Chain Performance.

article thumbnail

Metrics that Matter: Inventory Effectiveness

QAD

It is critical to monitor inventory effectiveness using five key metrics: Expedited orders, inventory turns, obsolete inventory, safety stock and stockouts. Whether you measure purchase orders or customer orders—and you should do both—high numbers indicate problems in your inventory planning and flow.

article thumbnail

Total Manufacturing Cost Formula: Metrics that Matter

QAD

Here’s a formula to calculate your total direct materials costs: Beginning Inventory + Added Purchases – Ending Inventory = Total Direct Materials Costs. Direct labor is simply the costs associated with paying people to create the product. Where can I improve processes or purchasing to wisely cut costs or time?

article thumbnail

Lean Manufacturing: Is it Really Worth It? 16 Big Benefits Say, “Yes.”

GlobalTranz

Customers simply switch suppliers when others are more capable of delivering within their preferred timeframes. Lean systems have provided a formidable operating strategy for leaders determined to achieve and maintain optimal operational systems and customer satisfaction levels. Who Needs Lean Manufacturing?

article thumbnail

Dancing in the Ring of Fire

Supply Chain Shaman

The CFO believes that the supply chain should be efficient, the CIO wants to standardize on fewer applications, and the Chief Operating Officer wants to improve customer reliability, but the team does not realize that their leadership puts the supply chain leader in the crosshairs of the executive team. Let’s focus first on John.