Customer Service Manufacturing Metrics Supply Chain Software 
Supply Chain Shaman
JANUARY 9, 2024
Today, we published The Supply Chains to Admire for 2023. Nvidia, Northrup Grumman, PACCAR Inc, PCA (Packaging Corporation of America), ResMed, Rockwell Automation, Ross Stores, Taiwan Semiconductor Manufacturing (TSMC) Company, Tempur-Pedic, TJX, Toro, Toyota, West Pharma, United Tractors, and Urban Outfitters.
Supply Chain Shaman
OCTOBER 2, 2020
In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.
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Elementum
JANUARY 16, 2024
Processes Automation: Streamlining Business Operations for Efficiency Process automation has become a vital component in today’s rapidly evolving business landscape. As companies integrate automation into their operations, they are positioned to better adapt to market changes and stay ahead of competitors.
QAD
JANUARY 6, 2022
In its 2021 survey, Deloitte once again affirmed the fact that more digitally mature businesses outperform industry averages on a variety of financial metrics. Did You Miss the QAD Tomorrow: Digital Manufacturing Event? Automating Material Transfer. How Do Manufacturers Optimize Digital Manufacturing Efforts?
Supply Chain Shaman
FEBRUARY 1, 2024
While consultants know the answers (or believe they do), I believe my goal as a research analyst is to unearth new questions that should be asked (and answered together openly in the supply chain community) to improve value. This is why I host training twice a year to challenge existing technology paradigms. Back to John.
Supply Chain Shaman
FEBRUARY 18, 2021
The Covid-19 pandemic tested the global supply chain. Like riding a bumpy road, the supply chain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supply chain leaders, I share lessons learned. It will not be over soon.
Logistics Viewpoints
NOVEMBER 23, 2020
In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Over the last few years,” Mr. Stephens explained.
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