Remove Customer Service Remove Manufacturing Remove Metrics Remove Warehousing
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Increasing Service Part Market Revenue with Better Customer Service

Logility

Just think about the last time you brought your car to the service or asked a service for your dishwasher only to hear, that the part required to fix the problem was not available and had to be ordered from the central warehouse and it would take a few days. What did you think about that?

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

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Total Manufacturing Cost Formula: Metrics that Matter

QAD

What are Total Manufacturing Costs? Your total manufacturing costs are essentially an expense analysis that calculates how each of your company’s departments contributed to producing a finalized product. This looks at all stages of the manufacturing process from raw materials to work-in-progress to final result.

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Not To Be A Losing Pawn

Supply Chain Shaman

I worked three layers down in the organization for a well-established leader in manufacturing named Dan. Fred owned logistics and customer service for the organization. Dan had a very manufacturing view and Fred focused on logistics. Dan had a very manufacturing view and Fred focused on logistics. I was a pawn.

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KPIs to assist manufacturers and distributors with supply chain challenges

SYSPRO Smarter ERP

Manufacturers and distributors experienced huge supply chain disruptions due to the pandemic which exposed many vulnerabilities and tested the resilience of supply chain leaders globally. Manufacturing KPIs. can be measured to define this metric. can be measured to define this metric.

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Which Metrics Matter? Interview with Philippe Lambotte

Supply Chain Shaman

My journey to understand supply chain Metrics That Matter started three years ago. We are currently mapping the progress of all public manufacturing, distribution and retail companies on three factors: Strength: Year-over-year improvement on operating margin and inventory turns for the past six years. We would love to see you there!).

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Industrial Manufacturing and the Digital Supply Chain, Part 2

BlueYonder

The following are the insights gained from my discussion with Sunil Roy , who leads Blue Yonder’s Industrial Manufacturing Industry Strategy, during a recent Blue Yonder Live and executive customer events that we prepared for jointly. Sunil: It’s important to start with metrics. And how should they be solving for them?