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Two concepts that I would like to have considered are outside-in planning and self-service planning (redefining work and the planning function). To build an outside-in model, and use new forms of analytics, we must start the discussion with the question of, “what drives value?” You are right. This is an opportunity.
In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. In my post Mea Culpa, I reference my work with the Gartner Supply Chain Hierarchy of Metrics. Error is error, but is it the most important metric? My answer is no.
Reason #9 Relentless pursuit of one supply chain metric at the expense of other metrics. Imagine that your child brings home their report card and it’s a mix of good and fair grades. Yet, these are similar instructions as what is passed down to the supply chain from executives focused on a specific supply chain metric.
Next Steps: Start to model demand based on market data to align the organization on baseline demand. Resist the temptation to place deeper analytics on top of existing data models. Instead, rethink the model and the approach. Out of desperation, they turned to the use of descriptive analytics. Next Steps.
Returns Management and Integration With 35% of online purchases being returned, predominantly to physical stores, retailers are grappling with the ripple effects on inventory management. Early adopters of these integrated platforms report significant improvements in inventory turnover and reduction in stockouts.
At each company, there is a relationship between the metrics of growth, margin, inventory, customerservice, and asset strategy. For the purpose of this article, I will use Return on Invested Capital (ROIC) as the proxy metric to discuss asset utilization.) Understanding this relationship requires modeling. (A
. “When I ask my team about customerservice, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customerservice to be one of the most difficult.” Interview for Metrics That Matter. ” Supply Chain Leader.
Traditionally, procurement has been a process weighed down by manual tasks, fragmented systems, and endless paperwork. Today, procurement is undergoing a transformation. While procurement teams have long worked to add strategic value, Artificial Intelligence (AI) amplifies their impact.
Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customerservice and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. Procurement ran a request for proposal event.
Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customerservice while also reducing costs. Ipsen purchased the RapidResponse supply chain planning product from Kinaxis. Ipsen also need to reduce their lead times.
As an old gal, with over forty-years of supply chain experience, writing this report for ten years taught me many lessons. I find in the orbit chart analysis that 45% of companies in the report are unconsciously incompetent. The group’s response is, “Are these supply chain metrics?” I admit it.
Sure, supply chain cost reduction is important in reducing the cost of goods sold (COGS) and increasing profit, but there are other measurements which should not be forgotten. 3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. 10 Soft Metric Considerations in Measuring Supply Chain Performance.
How aligned do you believe your organization is to drive these metrics? See the World Kitchen case study in the Agility Report. The work on the correlation of supply chain metrics to Market Capitalization demonstrates the importance of the management of margin (not costs) against inventory turns. Is your plan feasible?
It is critical to monitor inventory effectiveness using five key metrics: Expedited orders, inventory turns, obsolete inventory, safety stock and stockouts. Whether you measure purchase orders or customer orders—and you should do both—high numbers indicate problems in your inventory planning and flow.
Throughout the supply chain, the use of metrics to track and understand processes provides an invaluable resource for ensuring increased production and customer satisfaction. What Distribution Center Metrics Need Tracking? However, the most important metrics can be categorized into the following eight areas.
The consulting team pitches a theme–vision of supply chain best practices, big data analytics, or demand-driven value networks– to the executive team, and a new project is initiated. It was also the preference of the consulting partners because the projects were longer, more costly and better aligned with the consulting model.
I see a preponderance of reports and white papers that have lots of pages but say little. Optimization engines to improve functional metric performance resulted in an exploding number of planners. days to receive a purchase order confirmation. The average purchased order changes 3.5 Back to John. On average, it takes 2.8
Warehouse Metrics to Track to Improve Profitability and Operations : Today’s warehouse managers often accrue massive amounts of performance data, but sometimes find they can apply little of it toward making productivity gains or customerservice improvements. Read the Full Post. Download the Webinar Replay. Read the Full Post.
The past few years have created a lasting impact on the way business is conducted, driving many companies to analytics to gain the visibility they need to control and optimize key processes. The Basics of Procurement KPIs. To accomplish this, our clients rely on the built-in data hub of our Stratum reporting application.
Ask yourself, “Are your supply chain metrics bogging you down?” ” To manage a supply chain containing complex dependencies between teams, departments and partner companies across international boundaries requires a rich set of metrics. Functionally isolated metrics lead to sub-optimized supply chain performance.
Customers can place orders online, by phone, in person and in nearly any other means desirable. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customerservice. In addition, customers are continuing to demand lower prices and free shipping.
The second part of Drucker’s quote, “if you can't measure it, you can't improve it,” really brings home the importance of having the right set of metrics. In the field of supply chain management, we have created an abundance of metrics and key performance indicators (KPIs). requires a different set of metrics.
Part 2 in the series explores the “analytical scenario exercise” and how decisions based on certain scenarios heavily impact each aspect of the value chain. In essence, this includes the entire chain of supply, production, storage, distribution and finally, the customer, so that the plans make sense all involved parties.
Here’s a formula to calculate your total direct materials costs: Beginning Inventory + Added Purchases – Ending Inventory = Total Direct Materials Costs. Direct labor is simply the costs associated with paying people to create the product. Where can I improve processes or purchasing to wisely cut costs or time?
We have been taught, as supply chain leaders, that over the last decade supply chain processes have improved costs, shortened cycle times, improved customerservice and decreased inventory. Which supply chain metrics correlate to market capitalization by Morningstar sector? Experiment with these new forms of analytics.
This extensive connectivity has resulted in impressive metrics: 1.2 Movement addresses the increasing demand for consumer-grade experiences in B2B supply chains through its eCommerce Logistics suite and broader focus on enhanced customer value and transparency. A key differentiator is Movement’s approach to data quality.
Aggressively design and test products online and then bring the data into your forecasting tools to predict sales of new products by channel. CustomerService Needs to be all the Way to the Last Mile. If you offer white glove service, define it and select service providers based on their ability to deliver it.
With the purchase of i2 by JDA, and Logictools by IBM, manufacturing companies serious about network design started looking for a company, with a well-established community, that was more serious about network design. There are seven reasons: CustomerService. Demand and Supply Variability.
The number one question that I am asked today by manufacturers across all industries is “How can I improve customerservice?” Nine times out of ten improving customerservice requires different management of the budget cycle and a rethinking of financial planning. Background. Time horizon. Bias and error. The reason why?
The award, based on beating the industry peer group on rate of improvement on the key metrics of growth, operating margin, inventory turns, and Return on Invested Capital (ROIC) while outperforming their peer group, is tough to achieve. The orbit chart below illustrates L’Oréal’s performance at the intersection of two metrics.
The way they customize Shopify for operational effectiveness bridges gaps between marketing, customerservice, and logistics and converts stand-alone silos into end-to-end digital ecosystems. Automation Potential: Can it trigger workflows for order updates, replenishments, or customer notifications?
I wrote my first report on Sales and Operations Planning (S&OP) while sitting on the floor in the Atlanta airport in 2005 when I was an AMR Research analyst. I wrote many reports on airport floors in those days–electrical plugs were just too scarce.) Sales and Operations Maturity Model from 2005-2008. Mistake #3.
I am a big believer in procurement getting involved as early as possible in new product development based on all the market knowledge available. The worst-case scenario is product engineering developing a new product, selecting a supplier and then telling procurement to get on with negotiation. How often do your purchase orders change?
Unlike most of the KPIs we recommend, perfect order is a composite of several elementary metrics. Perfect order results can help you assess performance and diagnose issues impacting service, costs, and overall supply chain effectiveness. What about DIFOT?
Many innovative CPG companies also collaborate with their internal and external suppliers on net requirements planning for the factory and Purchase Orders (PO) for components and OEMs. Currently, she is COO and Head of Customer Success at Solvoyo, a leading supply chain planning and analytics SaaS company based in Boston.
Obviously, shippers cannot track what consumers use their personal devices for all the time, but they can use metrics and Big Data to track what consumers are doing on their respective e-commerce sites. Retailer differences in SKUs and returns options for both e-commerce and brick-and-mortar store purchases can complicate the issue.
For the past five years, the team at Supply Chain Insights identified Supply Chains to Admire Award Winners by analyzing performance by peer group on the key metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC). As a B2B company, procurement management is essential.
By maximizing space utilization, improving inventory control , and boosting workflow efficiency, you can unlock significant cost savings and elevate your customerservice game. Data-Driven Decision Making : Using analytics to continuously refine operations.
As a result, I invested in building qualitative survey capabilities and built a database of twenty years of supply chain ratio data (for more on this capability reference the research report, The Effective Frontier and check out our community ). Ownership of Inventory as a Metric. There are a few outliers (e.g.,
Procurement has never played such an important role in the increasingly globalised economy. Has procurement fundamentally changed itself in the past 10 years? Strategic Procurement can mean totally different things in different industries and sectors. The time when Procurement was almost a synonym to Purchasing has long gone.
Fortunately, modern analytic tools like Silvon’s Stratum solution offer pre-defined metrics and data visualization capabilities to simplify the process of creating and sharing KPI dashboards and reports to management and departmental teams throughout the business.
Many people are talking about Key Performance Indicators, Metrics, Analytics, and other indicators of performance. The importance of selecting the right metrics or “measures” as I prefer to call them, is critical as we all know that metrics drive behaviors. Step 2 – Develop Metrics and Data Sources.
Now includes installation, so home improvement shippers, like Home Depot and Lowes Home Improvement, must now consider eCommerce to be a venue for selling items requiring installation and assembly, reports Stuart Lauchlan of Diginomica. White Glove Logistics Service Overcome Last Mile eCommerce Challenges. White glove service.
For the past five years, the team at Supply Chain Insights identified Supply Chains to Admire Award Winners by analyzing performance by peer group on the key metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC). As a B2B company, procurement management is essential.
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