Customer Service Metrics Shipping 
Logistics Viewpoints
NOVEMBER 23, 2020
Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Though service levels were already very good versus external benchmarks, the number of stockouts dropped a further 75% from 2016 levels.
QAD
MARCH 28, 2019
Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.
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Supply Chain Shaman
FEBRUARY 18, 2021
More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. Dwell times grow as more and more ships sit in the ocean waiting to unload. Watermelon Metrics Don’t Drive The Right Results.
Supply Chain Shaman
DECEMBER 28, 2020
Help Me Improve Customer Service. The problem is that the manufacturing lines are 125% utilized, and there is an ongoing struggle to produce tonnage, much less ship the right product from the production lines to customers based on orders. I rolled up my sleeves to understand the issue. All the best in your journey.
The Logistics of Logistics
FEBRUARY 15, 2013
The best 3PLs communicate effectively throughout the entire lifecycle of the customer relationship. During the sales phase a good 3PL does the following: listens to client needs, manages client expectations, customizes services, and builds relationships. Logistics Key Process Indicators (KPI). Habit 3 – Process Oriented.
Supply Chain Shaman
NOVEMBER 21, 2023
Fred owned logistics and customer service for the organization. The warehouse I ran just completed a consolidation of three shipping centers. So, I was always struggling on a daily basis to establish a feasible plan to ship 180 trucks out of 22 doors in a twenty-four-hour operation. The metrics were not aligned.
GlobalTranz
JULY 13, 2015
Throughout the supply chain, the use of metrics to track and understand processes provides an invaluable resource for ensuring increased production and customer satisfaction. What Distribution Center Metrics Need Tracking? However, the most important metrics can be categorized into the following eight areas.
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