QAD

MARCH 28, 2019

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.

Customer Service 80

Customer Service Metrics Forecasting Forecasting Software 80

ToolsGroup

JANUARY 7, 2020

You can’t scan the headlines without coming across an article or advertisement about sustainability, but there is precious little information about how supply chain planning software supports green initiatives. Here are four ways smart supply chain planning directly impacts sustainability initiatives.

Inventory Reduction 194

Inventory Reduction Supply Chain Planning Software Waste Reduction Vendor Strategies 194

Supply Chain Matters

AUGUST 15, 2022

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. That charge has now resulted in an $800 million restructuring plan. Bob Ferrari. All rights reserved.

Inventory Reduction 52

Inventory Reduction Customer Service Price Reduction Cost Reduction Strategies 52

DELMIA Quintiq

MAY 21, 2018

Here in part two, I will highlight how more drastic shifts to supply chain networks and operations can have a larger impact on sustainability. However, there will be companies that have already deployed sustainability efforts and are looking to further increase efficiency and transparency beyond the existing constraints of their network.

Supply Chain Planning Software 168

Supply Chain Planning Software Sustainability Logistics Network Optimization Software Modeling 168

Supply Chain Shaman

JANUARY 9, 2024

While I believe that customer service and ESG should be included in the balanced scorecard, I cannot find a set of data across industries good enough to drive this comparison. I used to think that supply chain performance could be defined by the trade-offs between customer service, cost and inventory strategies.

Supply Chain Planning Software 287

Supply Chain Planning Software Pharmaceutical Supply Chain Planning Gartner 287

Supply Chain Shaman

MARCH 10, 2013

“Supply chain sustainability” is the management of environmental, social and. economic impacts and the encouragement of good governance practices, throughout the life cycles of goods and services. Supply Chain Sustainability (definition). For many, the goal is to use sustainability as a brand advantage. Are they aligned?

Sustainability 234

Sustainability Company Waste Reduction Supply and Demand 234

Supply Chain Network

SEPTEMBER 7, 2011

By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. Construction of the warehouse is scheduled to be completed in early 2012. “In

Customer Service 87

Customer Service Supply Chain Planning Software Modeling Software Distribution 87

The Network Effect

JULY 17, 2015

A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers. But what are the hidden costs of providing these higher levels of customer service?

Customer Service 100

Customer Service Cost Reduction Strategies Data Management Expense Reduction 100

American Global Logistics

NOVEMBER 16, 2022

Today, environmental issues have become a global concern with a focus on supply chain sustainability regulations. The unfolding energy crisis in the EU (Natural gas) and the US (diesel fuel) has brought sustainability issues from low-to-moderate concern to a high priority. That’s a broad scope that we can’t cover in one blog post.

Sustainability 52

Sustainability Supply Chain Planning Software Supply Chain Software Supply Chain Optimization 52

The Logistics of Logistics

JANUARY 26, 2024

Together, LevelLoad and AutoO2 drive customer service and long-term transportation planning objectives despite the realities of supply chain network constraints. The results include improved on-time and in-full customer service, fuller loads, higher use of preferred freight carriers, and lower costs.

Optimization Software 220

Optimization Software Supply Chain Optimization Network Optimization Supply Chain Planning Software 220

Supply Chain Game Changer

NOVEMBER 18, 2018

Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Understand your customer’s most preferred channels. First, understand where your customer are.

Customer Service 58

Customer Service Omnichannel Supply Chain Design Software Waste Reduction 58

Logility

JANUARY 12, 2024

This automation leads to significant improvements in service levels and cost savings, demonstrating the remarkable potential of AI in revolutionizing inventory planning. Integrating Sustainability into Supply Chain AI Strategy Sustainability is now a crucial aspect of supply chain management.

Inventory Reduction 246

Inventory Reduction Waste Reduction Resource Reduction Cost Reduction Strategies 246

QAD

SEPTEMBER 29, 2020

As many life science companies have realized, scalability without sustainability doesn’t lend itself to longevity in the industry. Growing too quickly has plagued many life science businesses with operational inefficiency and an inability to sustain current business operations. The Formula for Fast and Sustainable Growth.

Sustainability 98

Sustainability Supply Chain Software Supply Chain Planning Software Scenario Planning 98

The Logistics of Logistics

FEBRUARY 2, 2024

About Descartes Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Connect with Descartes MacroPoint on LinkedIn , X and Facebook.

Supply Chain Design Software 192

Supply Chain Design Software Logistics Network Optimization Software Real-time Visibility Demand Planning Software 192

The Logistics of Logistics

JULY 21, 2023

About Gabe Pankonin Gabe Pankonin is the CEO of Rocket Shipping, a full-service logistics provider based in Fargo, North Dakota. Gabe and his team focus on working with ecommerce brands to help them scale their businesses without the need to hire additional customer service or logistics employees.

Logistics Network Optimization Software 194

Logistics Network Optimization Software North Dakota Agile and Lean Supply Chain Minnesota 194

BlueYonder

DECEMBER 17, 2019

How can convenience store owners and managers contribute to sustainability — and increase their own profits? As one of the fastest-growing sources of fresh and prepared foods, convenience stores can play a critical role in supporting sustainability. Adding a sustainability initiative to this mix may seem impossible.

Waste Reduction 52

Waste Reduction Sustainability Supply Chain Software Inventory Reduction 52

Logistics Viewpoints

OCTOBER 30, 2023

Scenarios are run, and the low-cost network that best meets customer service objectives is selected. For this project, Solvoyo consultants built a network design model and ran more than 120 scenarios to refine the customer service and inventory mix strategy.

Vendor Strategies 230

Vendor Strategies Cost Reduction Strategies Modeling Inventory Reduction 230

The Logistics & Supply Chain Management Society

NOVEMBER 23, 2020

Sustainable deep-freeze logistics secure food supply. The topic of sustainability and sustainable action is becoming increasingly important worldwide, as resources are finite and need to be used sensibly. One of the “50 Sustainability and Climate Leaders” is SSI Schaefer.

Philippines 246

Philippines Supply Chain Software Logistics Network Optimization Software Supply Chain Design Software 246

ToolsGroup

SEPTEMBER 6, 2023

Inventory optimization shows how businesses can save money and improve customer service by fine-tuning their inventory strategies. We’re honored to partner with over 400 customers, transforming the supply chain into a force for good around the globe through innovative, sustainable planning and execution practices.”

ToolsGroup 156

ToolsGroup Optimization Software Supply Chain Design Software Supply Chain Planning Software 156

BlueYonder

DECEMBER 17, 2019

How can convenience store owners and managers contribute to sustainability — and increase their own profits? As one of the fastest-growing sources of fresh and prepared foods, convenience stores can play a critical role in supporting sustainability. Adding a sustainability initiative to this mix may seem impossible.

Waste Reduction 47

Waste Reduction Sustainability Supply Chain Software Inventory Reduction 47

The Logistics of Logistics

DECEMBER 13, 2023

After a failed delivery of a meal kit subscription led him down a customer service abyss, Zur realized that the experience he had anticipated for days fell apart in the last mile. Their scalable operations ensure you get the same great service no matter how much you ship.

Shipping 208

Shipping Logistics Network Optimization Software Supply Chain Design Software Predictive Analytics Software 208

The Logistics of Logistics

FEBRUARY 28, 2024

With more than 30 years of experience in the supply chain industry, John has lived and worked in eight different countries in a variety of different roles across quality, supply chain, customer service, sales and operations.

Supply Chain Design Software 181

Supply Chain Design Software Pharmaceutical Supply Chain Design Supply Chain Planning Software 181

IQMS

MARCH 27, 2020

Today, during the COVID-19 response, ERP is keeping entire industries in operation with its ability to sustain business operations through remote access, automated reporting, electronic data exchange, and real-time factory controls. Throughout COVID-19, Eldon James customer service, operations, and logistics are continuing without disruption.

Manufacturing Procurement 64

Manufacturing Procurement Manufacturing Supply Chain Planning Software Demand Planning Software 64

ToolsGroup

FEBRUARY 8, 2021

better customer service), and forecasting/predictability.” In the future, SCF will be determined by fintech innovators who can streamline payable services and all transactions for supply chain players. Sustainability. The days wherein sustainability was considered a buzzword in the global supply chain are long gone.

Negotiating Skills 199

Negotiating Skills Buyer Training Supply Chain Software Supply Chain Planning Software 199

ToolsGroup

APRIL 20, 2023

We wanted to broaden our business scope while minimizing inventory investments and ensuring sterling customer service,” said Francisco Javier Fernández, Supply Chain Director. Customer-centric supply chain planning is the key to catalyzing and sustaining business expansion,” said ToolsGroup CEO, Inna Kuznetsova. “By

Inventory Reduction 156

Inventory Reduction Supply Chain Planning Software ToolsGroup Supply Chain Planning 156

ToolsGroup

MAY 11, 2023

The innovation-focused cosmetics and aesthetic medicine laboratory teams up with ToolsGroup to advance supply chain processes, sustaining growth while maintaining high service standards. Find out straight from our customers here. How can ToolsGroup enhance your supply chain management processes?

ToolsGroup 156

ToolsGroup Supply Chain Planning Software Supply Chain Planning Forecasting 156

DELMIA Quintiq

JULY 24, 2017

Your customers, current and potential, have spoken: A majority of them stop buying after a bad customer service interaction. 48% of customers who have had negative experiences went on to tell more than 10 people about it. More than ever now, excellent customer service is a must. That’s not all.

Customer Service 189

Customer Service Eliminating Excel in Purchasing Purchasing Training Forecasting 189

Logility

DECEMBER 15, 2023

An advanced inventory planning solution automatically determines the proper inventory control parameters for each SKU or location combination, leading to improved customer service with less inventory investment. Now is the opportune moment for progress and sustained growth.

Optimal Sourcing 175

Optimal Sourcing Supply Chain Planning Software Optimization Software Supply Chain Software 175

Logistics Viewpoints

JULY 22, 2021

Several factors contribute to this such as ESG (Environmental, Social, and Governance) initiatives by companies opting to conduct business with suppliers with more sustainable practices, or push by the governments for domestication or near shoring of supply chains. If not, S&OP can risk becoming increasingly irrelevant!

S&OP 244

S&OP Supply and Demand Optimal Sourcing Supply Chain Design Software 244

The Logistics of Logistics

APRIL 14, 2023

Bulu’s approach is to provide a subscription-first model, ensuring that their clients’ customers are consistently engaged and active. Their full-service 3PL model includes everything from warehousing and fulfillment to customer service and marketing support. 5000 list of fastest-growing companies in America.

Logistics Network Optimization Software 238

Logistics Network Optimization Software Modeling Software Supply Chain Network Software Supply Chain Design Software 238

Supply Chain Movement

OCTOBER 23, 2014

Maybe it was a knee-jerk reaction to some customer service problems or some pressure from shareholders on earnings visibility or cash flow accuracy. In this way we can impact the culture as ‘imbedded company behaviours will drive a sustainable company culture, which will last over time’. Have a dedicated S&OP manager.

S&OP 126

S&OP Supply and Demand Sustainability Supply Chain Planning Software 126

ToolsGroup

OCTOBER 3, 2023

Learn more about how probabilistic forecasting helps distributors determine the optimal inventory levels to meet customer service and business goals HERE. We’re excited to embark on this journey with Grupo Mercury and together build a more resilient supply chain that will help them convert growth potential into real-world benefits.”

ToolsGroup 156

ToolsGroup Inventory Reduction Resource Reduction Supply Chain Planning Software 156

Logility

JUNE 21, 2022

The economic sustainability of your business depends on fulfilling orders, of course. Preserving that sustainability and increasing profits depends on meeting market demand, which in turn demands increasing fulfillment rates to satisfy your customers. Reinvent your supply chain to deliver what your customers need.

Modeling 173

Modeling Supply Chain Planning Software Demand Planning Software Supply Chain Software 173

Logistics Viewpoints

JANUARY 20, 2022

Retailers with faster, cheaper, more flexible and more sustainable shipping have a competitive advantage. As online retail continues its impressive growth, consumers and retailers alike are realizing the importance of delivery and its impact on purchase decisions. Delivery Visibility.

Manufacturing Procurement 182

Manufacturing Procurement Procurement Solutions Purchasing Skills Inventory Reduction 182

BlueYonder

JANUARY 17, 2023

In this Part 2 blog post, we will continue to explore how consumer packaged goods manufacturers can improve supply chain competitiveness, profitability, and sustainability. Terence: Let’s continue with the topics of operational total shareholder returns and customer service. Sustainability. Consumers value sustainability.

Consumer Goods 70

Consumer Goods Supply Chain Planning Software Supply Chain Design Software Supply Chain Optimization 70

Taulia

SEPTEMBER 23, 2020

On day one, Taulia led an hour long panel discussion on ‘Supply chain finance: suppliers and sustainability’. I was then connected with the VP of customer service and VP of engineering, who sat down with me and were able to help me work through a system bug. So I decided to head over there and speak to someone in person.

Sustainability 52

Sustainability Forecasting Software Demand Planning Software San Francisco 52

ToolsGroup

JANUARY 25, 2022

There has been a shift in contract between retailer and consumer: customers have a new appetite for choice, and retailers are making investments in delivery options and customer service to maintain loyalty. Customers are seeking a new level of transparency, diversity, and ESG commitment. New Era of Sustainability.

Waste Reduction 294

Waste Reduction Vendor Strategies Price Reduction Inventory Reduction 294