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Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

I want to understand why some companies outperform on the Supply Chain Metrics That Matter while others do not. About twice a month, companies ask me to review their strategy documents. Frequently, I see the goal of “build a customer-centric strategy” or define an “end-to-end vision to deliver on the customer promise.”

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Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. In my post Mea Culpa, I reference my work with the Gartner Supply Chain Hierarchy of Metrics. Error is error, but is it the most important metric? My answer is no.

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ERP Aids Your Sustainability Initiatives

QAD

If you’re reading this blog in 2021, you know about the increasing importance of sustainability and reduced environmental impact with fires in the western US, excessive flooding in Europe and a recent Canadian heat wave. The benefits go beyond brand allegiance to include: Improved operational efficiency with reduced waste and costs.

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A New Decade: Give Science A Chance

Supply Chain Shaman

Only four percent of companies compared to their peer groups improved balance sheet performance of growth, operating margin, and inventory turns. When compared to pre-recession years, we ended the decade with twenty more days of inventory. Days of Inventory Comparison. Now, let’s take consumer products. What can we learn?

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Looking Beyond Red Arrows

Supply Chain Shaman

It is hard work to maintain the status quo in metrics performance. A balanced portfolio of metrics delivers the greatest value. As a result, supply chain leaders focus on unrealistic goals of inventory or costs, they will throw the system out of balance. The front office and back office strategies are not aligned.

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2020 Requires Big Wings and Feet

Supply Chain Shaman

I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. Managing a supply chain requires big feet—grounding in real-world experience—coupled with big wings—conceptualization of strategy.

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Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

Recently, I conducted a strategy session was with a major consumer products company selling cosmetics. The company wanted to launch a digital strategy, but the digital supply chain team had never connected with the firm’s digital marketing team to understand how the two groups’ efforts could be intertwined.