Executing Customer-Centric Supply Chain Strategies
Supply Chain Shaman
AUGUST 11, 2016
I want to understand why some companies outperform on the Supply Chain Metrics That Matter while others do not. About twice a month, companies ask me to review their strategy documents. Frequently, I see the goal of “build a customer-centric strategy” or define an “end-to-end vision to deliver on the customer promise.”
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