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7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. However, books will say that service is actually a lifeline of any business and it usually goes beyond customer satisfaction surveys.

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Free PO Software vs. Paid Software

Precoro

From raw materials (wood for a furniture factory or vegetables for a restaurant) and finished goods (office or lab supplies) to services (software subscriptions), buyer-vendor relationships are at the core of every business. As a company slowly grows, purchase management becomes more and more complicated.

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5 Best Logistics Books to Keep Within Reach

Supply Chain Opz

Are you looking for logistics management books? In this article, we will show you 5 books that'll help you learn logistics faster than any other logistics book. Logistics Book Ranking Factors To provide the book recommendations, first, we collect the name of the books that appear on Amazon.com.

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Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” My kitchen table is piled high with interviews for the upcoming book, Metrics That Matter.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Failure of Existing Demand Planning Solutions. During the pandemic, supply chain leaders turned off their demand planning solutions. Also, the solutions lacked flexibility. No company interviewed was able to successfully use their current what-if solutions to model pandemic impacts. Lessons Learned. The reason?

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Xero Inventory Software: Read This Before You Invest

Unleashed

In this article, we break down native Xero inventory management and compare it with using an integrated Xero inventory software system. Free trial: Try Unleashed + Xero Inventory Management Software completely free for 14 days. Do you need integrated Xero inventory software? Xero is an incredibly versatile tool.

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Seven Mistakes You Wish Your CFO Had Not Made You Make

Supply Chain Shaman

The two most significant factors were a rise in time between the booking to gate in at the port, up 43%, and the ocean transit time, up 36%. The Chief Financial Officer gained more presence with procurement and IT reporting to finance. He asked me to help him understand why his customer service and shipment reliability were poor.