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7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. However, books will say that service is actually a lifeline of any business and it usually goes beyond customer satisfaction surveys.

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Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” My kitchen table is piled high with interviews for the upcoming book, Metrics That Matter.

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5 Best Logistics Books to Keep Within Reach

Supply Chain Opz

Are you looking for logistics management books? In this article, we will show you 5 books that'll help you learn logistics faster than any other logistics book. Logistics Book Ranking Factors To provide the book recommendations, first, we collect the name of the books that appear on Amazon.com.

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7 Best Supply Chain Books of All Time

Supply Chain Opz

In this article, we rank books based on their influence, popularity, recency and practicality and then we come up with the list of the best supply chain books. Finding Best Supply Chain Books We've found that most recommendations for on the web are based on just personal opinion. A number of citations of the books are collected.

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When the Rubber Hits the Road

Supply Chain Shaman

Last week, after booking an additional $1B in unexpected supplier costs in the third quarter, the CFO led the company’s focus on restructuring to “support efficient and reliable sourcing of components and internal development of key technologies and capabilities.” COVID impacts also continue. Don’t Be Like Ford.

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Blue Yonder is a Gartner® Magic Quadrant™ Leader 13 Years in a Row

BlueYonder

Constant Focus on Benefits Achieved Our TMS helps customers gain holistic benefits in customer service, sustainability, cost-to-serve, resource retention, and more. Working in partnership with Blue Yonder, I’m confident we’ll get there,” according to a Transportation Manager, Kimberly-Clark ( read the case study ).

Gartner 87
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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Advanced planning evolved with a focus on modeling manufacturing constraints. More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. Customer service is red. Over time, this changed.