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Amazon’s New Last Mile Program Will Improve Customer Service, But Higher Emissions Will Result

Logistics Viewpoints

If a company delivers 30 packages a day — what Amazon says they will receive, on average — that works out to about $2.50 According to Amazon’s 2021 Sustainability Report, 12.1 million metric tons of the company’s CO2 emissions are attributed to fossil fuel emissions. According to Amazon’s 2021 Sustainability Report, 12.1

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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Minkow reports her company’s top ten retailers this year are: Target, Apple Store, Sephora, Home Depot, DSW, Levi Strauss, Nike, Walmart, American Eagle, and Ulta. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. ”[2].

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. The freight market is mercurial.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise. .”

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Paving the Digital Path to Purchase

Enterra Insights

The past couple of years has been a remarkable time for e-commerce as more and more consumers have discovered the digital path to purchase. Across industries and regions, people prioritized essentials and reduced impulse purchases. ” Paving the digital path to purchase (i.e., worldwide in 2020, according to eMarketer.”[1]

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28 Procurement KPIs That Optimize Supplier & Buyer Performance

Silvon Software

The past few years have created a lasting impact on the way business is conducted, driving many companies to analytics to gain the visibility they need to control and optimize key processes. The Basics of Procurement KPIs. To accomplish this, our clients rely on the built-in data hub of our Stratum reporting application.

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Uh-Oh! Insights On How P&G Failed And What This Means For You

Supply Chain Shaman

Executive teams strive to drive improvement in supply chain results; yet, sadly, only four percent of public companies succeed. In this area of research, I find that companies are like dogs chasing cars. The grass is always greener at another company. Understanding this relationship requires modeling. (A The reason?