Remove Customer Service Remove Eliminating Excel in Purchasing Remove Shipping Remove Supply Chain
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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Covid-19 pandemic tested the global supply chain. Like riding a bumpy road, the supply chain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supply chain leaders, I share lessons learned. Customer service is red.

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The Fallacy of the Self-driving Supply Chain

Supply Chain Shaman

”) So, I sat across from a stranger on a cold winter night, the only thing that we had in common was our experience in supply chain planning. . And won’t the supply chain follow suit?” The supply chain planning industry is fraught with big claims with little substance.

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Supply Chain Planning Solutions are Not Just for the Big Boys

Logistics Viewpoints

Jeff Baker, Vice President of Shared Services at Myers Industries. Companies implementing supply chain planning (SCP) have traditionally been very big companies or companies with complex supply chains. Neither of the customers highlighted in this article fall into that category.

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How To Jump

Supply Chain Shaman

The article introduced the concept of self-service planning and challenged companies to rethink the concepts of supply chain planning. For me, the concepts of outside-in and self-service planning are intertwined. Currently, supply chain planners are the least satisfied employees in the supply chain.

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Supply Chain Department – A Typical Structure

SCMDOJO

In today’s fast-paced business landscape, having an efficient supply chain department is more important than ever. A streamlined supply chain can make a significant impact on the overall success of a business, improving operational efficiency, increasing customer satisfaction, and driving revenue growth.